Onboarding Specialist - Environmental Solutions (Pacific Time)

POSITION SUMMARY: The Onboarding Specialist is responsible for managing four key mailboxes: Onboarding, Project Start, Purchase Orders and Invoice Issues. The incumbent collaborates with both internal and external customers throughout the entire onboarding process, from initiating new customer relationships and setting up projects, to managing purchase order receipts, entries, and resolving invoice disputes. The Onboarding Specialist ensures smooth transitions between onboarding phases and provides ongoing support, including assistance with audits. The incumbent is pivotal in delivering seamless customer experiences and maintaining accurate account setup and documentation.PRINCIPAL RESPONSIBILITIES:Delivers outstanding service to both internal and external clients via phone, email, or in person, ensuring timely and precise assistance.Investigate billing discrepancies, process adjustments, and manage invoicing and collections.Receive customer onboarding forms, build account in Salesforce, D365, EQAI & AESOP. Communicate with Credit, Customer Service and Sales regarding new account builds.Send Contracts to GM's for execution. Upload executed contracts to D365 & Salesforce, Call Customers to welcome them to Republic Services, follow up with an email introducing customer to customer service, sales and project managers and provide executed copies of contracts to customers.Receive work orders from the field, build D365 projects.Receive purchase orders from customers, confirm pricing and terms and enter/upload into EQAI for billing.Receive returned invoices/emails from customers-- identify and locate correct contact information to resend invoices to customers.Receive requests for audit support to pull contract and purchase order copies as needed.Participate in UAT testing for D365/EQAI/Salesforce updates.Customer Account maintenance: update Sales Tax Exemptions, profile fees, EIR/EEC Fees, customer service contacts, sales contacts, purchase order requirements, adding billing projects, updating contracts on file.Performs other job-related duties as assigned.QUALIFICATIONS:Knowledge of basic accounting processesAbility to work within a team environment and handle multiple assignments simultaneouslyProficient with Microsoft Office, DocuSign, and PDF writer.Detail Oriented for information accuracyAbility to read, analyze and interpret company documents (i.e. credit applications, service agreements)Strong problem-solving skillsCommitment to customer service and possess the ability to actively listen to customers to understand requests and resolve issues or make recommendations.High School Diploma - preferred.MINIMUM REQUIREMENTS:2 - 4 years of data entry experience; including the ability to type a minimum of 35 words per minute.Role is fully remote. Customer Service experience and billing experience required --additional perks would be D365, EQAI and Salesforce knowledge. The deal candidates will come from Environmental Solutions Billing or Customer Support in a hazardous waste role.Hours: 8:00am-4:30pm Pacific TimePay range: $17.65- 26.45 (dependent upon Environmental Solutions experience)Rewarding Compensation and BenefitsEligible employees can elect to participate in: • Comprehensive medical benefits coverage, dental plans and vision coverage. • Health care and dependent care spending accounts. • Short- and long-term disability.• Life insurance and accidental death & dismemberment insurance. • Employee and Family Assistance Program (EAP). • Employee discount programs. • Retirement plan with a generous company match.• Employee Stock Purchase Plan (ESPP).• Paid Time Off (PTO)• Benefits https://jobs.republicservices.com/us/en/about-us/benefits• Washington PTO:https://www.republicservices.com/sites/default/files/legacy_documents/Washington-PTO-Table.pdfThe statements used herein are intended to describe the general nature and level of the work being performed by an employee in this position, and are not intended to be construed as an exhaustive list of responsibilities, duties and skills required by an incumbent so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the Company.EEO STATEMENT:Republic Services is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, relationship or association with a protected veteran (spouses or other family members), genetic information, or any other characteristic protected by applicable law. For any concerns relating to Republic Services’ commitment to equal opportunity employment, you may contact the AWARE Line at 1-866-3-AWARE-4.ABOUT THE COMPANYRepublic Services, Inc. (NYSE: RSG) is a leader in the environmental services industry. We provide customers with the most complete set of products and services, including