Senior SAP Service Cloud Solutions Architect (Contract to Hire)

**Job Title:** Senior SAP Service Cloud Solutions Architect (Contract to Hire) **Location:** Merrillville, IN or Columbus, OH **Work Model:** Hybrid — Tuesday through Thursday onsite, Monday and Friday remote **Rate:** $78–$88/hour **Contract Term:** Immediate start – September 12, 2027 **Contract to Hire:** Yes, likely after 6–7 months, but could be up to 1 year **Employment Type:** W\-2 Only **Work Authorization:** U.S. Citizens Only \| Green Card holders also eligible; no visa sponsorship available **Work Schedule:** 8:00 AM – 5:00 PM, with 1\-hour lunch **Position Overview** --------------------- We are seeking a highly experienced **Senior Solutions Architect** to provide client\-side architecture leadership for a large\-scale customer transformation program involving **SAP Service Cloud (C4C)**, **NICE CXone CCaaS**, legacy Customer Information Systems, enterprise integrations, and utility\-sector customer operations. This role will own and govern the end\-to\-end solution architecture across customer service, contact center, CRM, legacy CIS, integration, and data exchange capabilities. The Senior Solutions Architect will serve as the technical counterpart to SAP, NICE, systems integrators, consulting partners, internal technology teams, business stakeholders, and program leadership. The ideal candidate brings deep hands\-on experience with **SAP Service Cloud (C4C)** and **NICE CXone**, strong enterprise integration architecture expertise, and the confidence to challenge vendor designs where needed. This role requires someone who can balance practical implementation realities with architecture integrity, regulatory expectations, non\-functional requirements, and long\-term platform sustainability. **Key Responsibilities** ------------------------ ### **Architecture Leadership \& Governance** * Own and maintain the solution architecture across SAP Service Cloud, NICE CXone, legacy CIS, EDL, and related business\-critical systems. * Define and govern the end\-to\-end integration architecture across CRM, CCaaS, customer information systems, middleware, data exchange platforms, and downstream systems. * Establish and chair Architecture Review Boards and Design Authority forums to evaluate and approve key design decisions. * Ensure solution designs align with enterprise architecture standards, utility\-sector requirements, regulatory expectations, and approved program blueprints. * Enforce architecture governance by ensuring delivery teams do not deviate from approved designs without proper impact assessment and sign\-off. * Produce and maintain enterprise\-grade architecture artifacts, including Solution Architecture Documents, integration blueprints, high\-level and low\-level designs, data flow diagrams, non\-functional requirements, RACI models, and key design decision documentation. ### **SAP Service Cloud Architecture** * Lead architecture for SAP Service Cloud configuration, extensibility, and