Patient Support Service Representative

**Overview** Join our dynamic healthcare team as a Patient Support Service Representative, where your enthusiasm and dedication will make a meaningful difference in patient care. In this vital role, you will serve as the first point of contact for patients, providing exceptional customer service and ensuring smooth communication between patients and medical staff. Your multilingual skills, medical terminology knowledge, and strong communication abilities will help create a welcoming environment for diverse patient populations. This paid position offers an exciting opportunity to develop your skills in a fast\-paced medical setting while contributing to improved patient experiences. **Duties** * Greet patients warmly and assist them with appointment scheduling, check\-in, and check\-out processes * Answer incoming calls with professionalism, demonstrating excellent phone etiquette and clear communication skills * Collect and verify patient information accurately through data entry into electronic health records systems * Provide information about medical services, insurance procedures, and clinic policies in multiple languages as needed * Coordinate with healthcare providers to relay patient inquiries and follow\-up instructions efficiently * Maintain confidentiality of patient records and ensure compliance with privacy regulations * Support medical office staff by managing appointment calendars, preparing documentation, and handling administrative tasks **Requirements** * Bilingual or multilingual abilities to communicate effectively with diverse patient populations * Strong knowledge of medical terminology and experience working in a medical office environment preferred * Excellent computer skills, including proficiency with data entry and electronic health record systems * Demonstrated customer service experience with a focus on compassionate communication * Knowledge of phone etiquette and professional interpersonal skills * Ability to analyze patient needs quickly and respond appropriately in a busy setting * Previous experience in healthcare or medical office settings is a plus but not required Join us to be part of a passionate team dedicated to delivering outstanding patient support! We value energetic individuals who are eager to grow professionally while making a positive impact on people's health journeys. Pay: $38\.00 per hour Benefits: * Employee discount * Flexible schedule * Health insurance * Professional development assistance Work Location: Remote