Senior Field Service Resident Reliability Technician

Who will you be working with?With the Field Service Team, you will work collaboratively with the PM, the KAM, and the Resident Engineer (if present) to provide the required field support to advance the reliability of all Wabtec transit products present on your assigned territory.How will you make a difference? The Senior Field Service Resident Reliability Technician (SFSRT) is required to act as Wabtec’s representative at the transit authority location in NJ Area. The SFSRT is required to provide technical and customer support to the Transit Authority or Car builder as directed. The SFSRT is responsible to provide assigned customers with technical service with the main goal of ensuring that Wabtec products are maintained correctly resulting in meeting / exceeding the product reliability targets. What do we want to know about you? EDUCATION:Technical training in both electrical & mechanical systems EXPERIENCE:Requires at least 8 years of working as a technician or equivalent Knowledge of the rail industry is an asset OTHER REQUIRED KNOWLEDGE:Strong knowledge of PC’s / laptops Ability to troubleshoot using the laptop as a tool Strong knowledge of MS Excel Ability to perform software downloads Strong mechanical aptitudes COMPETENCIES/ABILITIESTechnical competence in both electrical & mechanical systems Hands on type of person Ability to lead temporary manpower is an asset Integrity & honesty Accountability Ability to work unsupervised in transit authority locations. Valid driver’s license What will your typical day look like? 1.Serve as key Wabtec representative on Transit Authority sites to support assigned Wabtec Product Lines. This includes modifications, warranty and aftermarket activities. Focus on supporting customer repair activities to ensure Wabtec product reliability. 2. Assist Transit Authority Car Equipment and Repair Operations with technical repair support, debugging and troubleshooting of assigned Wabtec products. 3. Proactively obtain customer reliability/performance information and inform the responsible Wabtec Product lines. Analyze reliability data and search for opportunities to improve product reliability. Use data to engage customer and recommended changes to procedures and component replacement intervals that improve product reliability. 4.Serve as key liaison between the customer and product line engineering. Become the key Wabtec resource for understanding customer repair activities and product reliability trends. 5. Lead Site Safety at NJ Transit Manage NJ Transit site safety training requirements for Field Service and Wabtec visitors. The FSRT must comply with the PPE (personal protective equipment) requirements and general safety policies of the rail car builder and/or transit authority, while on their premises. Field service personnel must also comply with all aspects of the Wabtec ‘‘2 minute warning’’ safety initiative. 6. Planning and Organization: Manage site inventory (warranty) Manage onsite tool requirements (calibration/replacement/requisition) Capture and record fleet subsystem data to support the installed base records in Salesforce (record top-level or multiple component p/n’s) Record issues and negative performance against the installed base in SF to build database of application specific product performance intel. Maintain “on-hand” (paper and digital) (by vehicle and/or division) copies of relevant mechanical and electrical drawings/schematics to support troubleshooting and other warranty issues. All drawings/schematics/documents shall remain the property of Wabtec and shall not at any time be distributed and/or published without the prior written consent of Wabtec. Monitor and support the OE activities as needed. Quarterly reviews with Account Executive and OE Project PM’s Review material inventory needed to support OE commissioning 7. Coordinate site needs: Coordinate Wabtec personnel coming on site with NJT host/escort. Manage FS personnel needs for larger campaigns Attend and assist NJT with first time and prototype installations. Participate in Wabtec conference calls and on-site meetings with Customers, Wabtec Field Service, Sales & Key Accounts, Project Management & Aftermarket departments. Attempt to understand upcoming material demands/needs based on NJT forecasting. Be the frontline defense for any material concerns, reported technical, and/or workmanship issues Perform Repairs, FMIs, or other minor work as needed. 8. SFSRT must adhere to all product line procedures for returning material. Prior to accepting any parts returned by the rail car builder for warranty purposes be sure to inspect such parts for damage. If such parts have been damaged by the rail car builder then document this on the relevant form and if required take pictures. Keep an excel summary spreadsheet of all issues that can be back charged to the Customer.9. Keep a log book (or a binder of all work orders) of all trouble calls from the customer. For each log entry record the followi