Lead Product Designer - Pharmacy

Become a part of our caring community As a Lead Product Designer – Pharmacy, you will shape the end-to-end pharmacy experience across Humana’s digital ecosystem, helping members understand and manage their medications, navigate their pharmacy benefits, and make informed decisions with confidence. Through exceptional design craft, strategic thinking, and cross-functional leadership, you will create seamless experiences that reduce complexity, improve medication engagement, and support members’ ongoing well-being. Your work will directly influence key business outcomes, including member satisfaction and retention, Medicare STAR ratings, medication adherence, and operational efficiency, making design a critical driver of value for both members and Humana.HumanaAt Humana, our mission is to help people achieve lifelong well-being. We are committed to creating experiences that put our members at the center of everything we do. Join a team that values innovation, empathy, and a passion for improving the health journey for millions. OverviewAs a Lead Product Designer – Pharmacy, you will shape the end-to-end pharmacy experience across Humana’s digital ecosystem, helping members understand and manage their medications, navigate their pharmacy benefits, and make informed decisions with confidence. Through exceptional design craft, strategic thinking, and cross-functional leadership, you will create seamless experiences that reduce complexity, improve medication engagement, and support members’ ongoing well-being. Your work will directly influence key business outcomes, including member satisfaction and retention, Medicare STAR ratings, medication adherence, and operational efficiency, making design a critical driver of value for both members and Humana.Key ResponsibilitiesDefine and lead the end-to-end design strategy for Humana’s pharmacy experience, ensuring a human-centered approach that aligns with business goals.Collaborate with product, engineering, marketing, and analytics teams to develop and implement innovative solutions to simplify and enhance critical pharmacy-related member jobs to be done.Champion user research and data-driven insights to inform design decisions and measure impact.Advocate for accessibility, inclusivity, and best practices in design across all pharmacy touchpoints.Partner with other Product and Design teams to ensure seamless and consistent user experiences across the member journey.Present design concepts and strategies to senior leadership and stakeholders, effectively communicating rationale and value.Foster a culture of collaboration, experimentation, and continuous improvement with the design team. Use your skills to make an impact QualificationsRequiredBachelor’s or advanced degree in Human-Computer Interaction, or related fields, or equivalent experience.Expertise designing products and services in pharmacy (Medication management, Part D Benefits).7+ years of experience in product design, with a portfolio showcasing impactful digital product outcomes.3+ years of experience coaching, mentoring, and developing designers.Proven experience designing complex, end-to-end user journeys, preferably within healthcare, insurance, or similarly complex industries.Deep expertise in user-centered design, interaction design, visual design, and service design.Proficiency with modern design and prototyping tools, including Figma.Strong understanding of user research methods and the ability to translate insights into effective design solutions.Excellent communication, storytelling, presentation, and stakeholder management skills.Ability to balance strategic thinking with hands-on design execution and team leadership.Strong business acumen, with demonstrated success connecting design solutions to measurable outcomes such as increased retention, improved customer satisfaction, or reduced operational costs. PreferredExpertise in accessibility and inclusive design, particularly for Medicare/Medicaid and diverse member populations.Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.Experience contributing to the development of design systems, pattern libraries, and scalable design standards.Work at Home RequirementsTo ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria:At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested. In certain roles, the minimum recommended internet speed required by Humana may not be sufficient for business needs. Humana reserves the right to require associates to upgrade their internet service if necessary.Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be re