Customer Support Specialist, Payroll Setup

**About Rippling** ------------------ Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single system. Take onboarding, for example. With Rippling, you can hire a new employee anywhere in the world and set up their payroll, corporate card, computer, benefits, and even third\-party apps like Slack and Microsoft 365—all within 90 seconds. Based in San Francisco, CA, Rippling has raised $1\.2B from the world’s top investors—including Kleiner Perkins, Founders Fund, Sequoia, Greenoaks, and Bedrock—and was named one of America's best startup employers by Forbes. We prioritize candidate safety. Please be aware that official communication will only be sent from @Rippling.com addresses. **About the role** ------------------ We are building a world\-class Support team \- committed to helping customers realize the full potential of Rippling. Team members focus on getting our customers back on course when challenges arise and contribute to internal discussions around product enhancements. Our Support Organization is composed of product\-specific teams such as HR, Payroll, Tax, IT and Finance. If you are the type of person to look at a flight of 10,000 stairs, pause, get a bit excited, and then seize the moment \- you have what it takes. **What you will do** -------------------- * Become a product expert \- Maintain a high level of product knowledge to provide accurate information and assistance to both customers and your colleagues * Take charge of customer issues from start to finish, while working in a dynamic and fast\-paced environment * Respond promptly and professionally to customer inquiries via email, chat, or video conferencing * Resolve product or service issues by understanding the customer's complaint, determining the cause of the problem, selecting and explaining the best solution, and following up to ensure resolution. * Document and track customer interactions, transactions, comments, and complaints using the company's CRM system * Gather customer feedback and work directly with Product and Engineering teams to share insights to help improve products and services. * Stay up\-to\-date with company policies, procedures, and product updates to provide accurate and consistent information to customers * Work well under time constraints and meet schedules; at times with unexpected deadlines, to ensure client’s needs are met. * Deliver exceptional service and ensure customer satisfaction by going the extra mile in every interaction. **What you will need** ---------------------- * **Required:** Must be located in PST or MDT * **Ability to work 9am\-5:30pm PST** * **Required:** Proficient in English; written and verbal communication skills * Demonstrated experience prob