Medical Support Assistant

Jamison Professional Services, Inc. (“Jamison”) is currently seeking a qualified and motivated candidate for the position of **Medical Support Assistant.** **Job Title: Medical Support Assistant – Fort Harrison, MT** This is a **100% remote position** for candidates residing within **50 miles of an eligible VISN 19 VA Medical Center**. **DESCRIPTION OF SERVICES:** As a Medical Support Assistant, you will assist Veterans by scheduling appointments, coordinating community care referrals, maintaining patient information, and providing outstanding customer service while supporting VA healthcare operations Hourly Rate: $21\.02 \+ Benefits **Responsibilities:**  Schedule and coordinate patient appointments in accordance with VA policies.  Process Community Care referrals using VA systems.  Maintain accurate patient demographic information.  Coordinate care with community healthcare providers.  Answer incoming calls professionally and provide excellent customer service.  Respond to patient and provider inquiries regarding services.  Document information accurately within VA electronic health record systems.  Monitor consults and appointment status to ensure timely completion.  Utilize Microsoft Office Suite and VA applications daily.  Maintain HIPAA compliance and protect sensitive patient information.  Perform additional administrative duties as assigned. **REQUIRED AND DESIRED KNOWLEDGE, SKILLS, AND ABILITIES:** High School Diploma or GED Must reside in the United States Minimum of **6 months of customer service experience** Knowledge of medical terminology Typing speed of **50\+ words per minute** Strong verbal and written communication skills Computer proficiency Ability to work independently in a remote environment Experience in medical scheduling or healthcare administration Previous experience with electronic medical records (EMR/EHR) Experience in a call center or healthcare customer service environment Preferred: Familiarity with VA systems such as CPRS, VistA, HSRM, PPMS, CTM, or similar healthcare applications is highly desirable. **Location: Remote** **Schedule:** Monday – Friday 8:00am – 4:30pm, excluding federal holidays. **Clearance Level Required:** Employment is contingent upon successfully completing any required background checks, in accordance with applicable law. **JAMISON CORPORATE OVERVIEW:** Jamison Professional Services, Inc. (Jamison) is a Service\-Disabled, Veteran\-Owned Small Business (SDVOSB), certified Minority Business Enterprise (MBE) headquartered in metropolitan Atlanta, Georgia. We specialize in providing professional management, administrative, healthcare, court reporters and transcriptionist experts, and document/ record and telehealth operational support solutions to U.S. Government, State, and commercial clients. Jamison is a nationwide professional staff augmentation company, that helps commercial clients and government agencies expand their talent acquisition reac