Director / Sr. Director of Operations

* Remote, US, CA * **Category:** Vet Ops and Operations * **Type:** Full\-time * **Min. Experience:** Director * **Salary:** $180,000 \- $200,000 **Director/Sr. Director of Operations** Location: Remote Reports to: VP of Finance and Operations **About Airvet:** Founded in 2018, Airvet provides 24/7 access to video visits and chats with thousands of licensed veterinarians and pet care providers, delivered as a highly valued employee benefit to companies like Adobe, Manulife, Freshpet, Dayforce, and Coke Northeast. Airvet is the \#1\-rated pet telemedicine app on the App Store, with over 7,500 reviews and a 4\.9/5\-star rating. To date, Airvet has helped 300,000\+ pet families in the United States, Canada, India, Brazil, the UK, Ireland, and Germany. Read more about Airvet in the news: * Profile: Brandon Werber, Founder \& CEO at Airvet * Airvet receives 90\+ NPS from employer clients for the second year in a row * EBN: How telehealth is saving this employee thousands in vet bills Airvet’s mission is to make pet care accessible and stress\-free. Our platform extends that mission into the employee benefits space, helping employers support their workforce with modern, engaging, and affordable veterinary benefits. We’re a high\-growth startup backed by top venture investors, and we’re looking for leaders who thrive in a dynamic, high\-growth environment. **ABOUT THE ROLE:** The Head of Operations owns Airvet’s **clinical and operations engine**—ensuring pets connect with veterinarians quickly, reliably, and at high quality across all markets. This is Airvet’s most critical operational role, responsible for **clinical supply, enterprise\-grade service levels, and global scale**. This leader will operate **deep in daily execution** while also driving the **strategy and systems** required to hyperscale clinical operations over the next \+3 years. ### **WHAT YOU'LL BE DOING:** **Clinical Supply \& Service Levels** * Own veterinary professional supply to consistently meet on\-demand service levels. * Manage real\-time vet availability, including detailed scheduling, shift planning, and toggling vets online/offline. * Oversee all video and chat visits to ensure strong connection rates, response times, and quality of care. * Engaging and recruiting veterinary professionals for both domestic and global expansion to ensure that we meet growing clinical demand. **Veterinary Network Scale** * Directly responsible for scaling and sustaining a **global network of 2,000\+ veterinary professionals.** * Lead recruiting, onboarding, engagement, and performance management. * Own clinical OKRs, including **star rating, connection rate, utilization, and throughput**. **Global Clinical Operations** * Own all domestic and international clinical operations across the U.S., Canada, Brazil, the UK, India, Ireland, Germany, and future 2026/2027 expansion markets. * Develop a future global roadmap and expansion strategy that is based on