Digital Transformation Specialist

**POSITION TITLE:** Digital Transformation Specialist **LOCATION:** Remote **CLEARANCE:** Must be able to obtain a High\-Risk Public Trust **COMPANY OVERVIEW** At APV, we’re more than a technology company — we’re a mission\-driven powerhouse transforming organizations through advanced technology and human ingenuity. Our expertise spans AI/ML, data architecture, low\-code/no\-code development, Agile DevSecOps, and cloud services, delivering scalable and meaningful solutions. In our Emerging Technology Lab, innovation drives progress. Our teams create intelligent chatbots, AI\-powered assistants, robotic process automation (RPA), essay graders, and data analytics platforms. If you’re passionate about solving complex challenges and shaping the future, APV is the place for you. Since 2007, we’ve partnered with federal and state agencies to deliver IT, training, and consulting solutions that achieve mission\-critical outcomes. Built on accountability, integrity, and quality, we go beyond expectations. With 70\+ prime contracts and a proven record of client success, APV continues to grow — and we’re looking for exceptional talent to grow with us. **At APV, we Always Provide Value** **POSITION SUMMARY** APV is seeking a highly skilled Plain Language and Digital Transformation Specialist to lead CMS, digital, and AI transformation initiatives for government programs. The ideal candidate will collaborate with clients, government staff, and contractors to streamline information workflows, drive process improvements, and enhance the clarity, efficiency, and usability of public health knowledge systems built on the customized Salesforce Lightning platform. **DUTIES** * Analyze existing business processes and content workflows to identify inefficiencies, gaps, and opportunities for improvement in the context of digital transformation and AI transformation. * Collaborate with government stakeholders and cross\-functional teams to gather, clarify, and validate requirements for process and CMS improvements. * Apply plain language principles to web content, reports, policies, forms, instructions, and other public\-facing documents. * Develop clear, plain\-language process documentation, including workflow diagrams, standard operating procedures (SOPs), and CMS user guides for both current\-state and future\-state operations. * Maintain and update process and content documentation to ensure accuracy, consistency, and alignment with transformation goals and governance standards. * Support the standardization of business processes and content management practices to improve efficiency, scalability, and readiness for AI\-enabled systems. * Assess the maturity of current processes and CMS usage, recommend strategies for enhancement, and measure the effectiveness of changes over time. * Implement and document process\-level controls to ensure accountability, compliance, and consistent execution across teams. * Organize a