EdTech Customer Success Manager - Pacific/Mountain Time

**Position Overview** * **Title:** Customer Success Manager (Full\-Time) * **Department:** Customer Success * **Location:** Remote * **Hours:** This position is expected to have regular Pacific or Mountain Time hours, and is open to applicants in the following states: Arizona, Idaho, Montana, New Mexico, Oregon, Utah, Wyoming * **Starting Salary:** Commensurate with experience * **Expected Start Date:** May, 2026 **The Opportunity:** Are you ready to join one of the world's leading EdTech companies? **Lavner Education** is looking for a high\-energy, detail\-oriented **Customer Success Manager** to serve as a primary bridge between our innovative programs and the families we serve. In this role, you will be the face of our mission: delivering world\-class educational experiences and empowering students to succeed in all aspects of life. You will manage a high volume of communications with professionalism and empathy, ensuring every family feels supported throughout their journey with us. **Key Responsibilities:** **Direct Customer Engagement** * Service support tickets, phone calls, and chats in a timely, professional, and informative manner * Develop valuable relationships with clients by identifying their needs and resolving issues with empathy and patience * Gain a strong understanding of our camps, policies, STEM courses, and software to provide families with personalized recommendations and assist with registration * Utilize your institutional and experiential knowledge to troubleshoot challenges and resolve conflicts effectively **Operations \& Sales Growth** * Expand sales output and booking demand by providing information to potential and current families * Document and review changes to customer accounts using our support desk ticketing system and camp management software * Coordinate with location managers, seasonal staff, and camp directors to ensure professional communication and positive outcomes for all stakeholders * Proactively obtain positive reviews from happy customers to fuel company growth **Leadership \& Excellence** * Demonstrate the ability to manage multiple priorities and projects in a fast\-paced environment * Provide feedback and insights to fuel innovation, and assist with administrative duties or metrics tracking during lower\-volume periods * Exhibit complete compliance with company policies and maintain a positive, professional culture within the department **Key Qualifications:** * At least 5 years of professional work experience in Customer Service, Sales, STEM Education, Management, or Business * Previous experience in EdTech or summer camp programming a plus * Bachelor's degree in Education, Business, Communications, Management, or a related field * Tech savvy with a proven ability to master new software and follow up on details * An inclusive, upbeat, and flexible mindset * Clearance of all required background checks