Admissions Counselor

Waldorf University **Job Description** **Job Title:** Admissions Counselor **Department:** Online Admissions **Reports To**: Director of Online Admissions **FLSA Status**: Non\-Exempt **Hours:** Monday through Thursday 8:00 AM to 5:00 PM and Friday 8:00 PM to 3 PM (extended hours when requested) **Location:** Remote **Last Updated:** March 9th, 2026 **Job Summary** The Waldorf University Admissions Counselor is responsible for providing exceptional customer service to prospective students throughout the entire admissions and enrollment process. This position supports prospective students from initial inquiry through each step of the admissions process, including application submission, document collection, and final enrollment. Under the direction of the Director of Online Admissions, the role ensures smooth transitions for students, guiding them from application submission through enrollment completion. The Admissions Counselor also provides timely assistance, answers questions, and ensures that all necessary steps are completed efficiently to facilitate successful student onboarding experience. **Essential Job Tasks*****Additional duties may be assigned.*** **•** Manages and maintains comprehensive lists of prospective students, setting and following up on appointments to ensure timely communication of admissions and application submission information. This includes a high volume of outbound phone calls and other communication methods to effectively contribute to individual and department conversion rates. * Develop and implement targeted outreach strategies to drive enrollment in assigned programs. This includes planning and executing communication activities, such as calls, texts, emails, and personal interactions, designed to engage prospective students and foster enrollment growth. Regular tracking and evaluation of outreach efforts will be expected to ensure progress toward key goals. * Maintains proficiency in relaying Waldorf’s programmatic offerings, emphasizing deep University and product knowledge, to accurately portray the entire admission and enrollment processes to prospective students. * Aids in application submission for potential students by accurately entering and reviewing student information in an internal database, including contact information, academic information, and detailed notes from interactions with current and prospective students. * Secures enrollment from prospective students by assisting them over the phone or in the prospect portal by relaying necessary information about the admissions process. * Reviews student information and transcripts to determine eligibility for acceptance and calculating grade point averages (GPAs) for incoming applicants as part of the admissions evaluation process, ensuring accuracy and consistency in academic assessments. * Assists with related and /or unrelated areas of the department upon need determined by the leadership team while maintai