Population Health Nurse Coach

Why is Health Advocate a great place to work? For starters, Health Advocate employees enjoy helping people every single day. Employees are given the training they need to do their jobs well, and they work with supervisors and staff who are supportive and friendly. Employees have room to grow, and many of Health Advocate's supervisors are promoted from within the company. Join our award winning team!2025:Stevie® Awards for Sales & Customer Service: Customer Service Department of the Year – Healthcare, Pharmaceuticals, and Related Industries, Bronze Winner2024:Excellence in Customer Service Awards: Organization of the Year (Small)Stevie® Awards for Sales & Customer Service: Customer Service Department of the Year – Healthcare, Pharmaceuticals, and Related Industries, Bronze WinnerBest in Biz Awards: Most Customer-Friendly Company of the Year – Medium and large category (Silver)As part of Teleperformance in the US, we were also named #95 in the 2024 ‘Fortune 100 Best Companies to Work For®’ in the USA by Great Places to Work (GPTW®)Population Health Nurse CoachDrive Outcomes. Transform Lives. Elevate Care.At Health Advocate, Population Health is not a checklist—it’s a catalyst for transformation.We’re seeking a Population Health Nurse Coach who knows how to turn clinical expertise into meaningful behavior change, improved outcomes, and empowered members. This role is for a nurse who understands that real impact happens beyond education—it happens through trust, consistency, and coaching that actually shifts how people live.Reporting into Clinical Leadership, you’ll manage a panel of members with complex chronic and behavioral health conditions—guiding them toward sustainable health improvements while reducing risk, utilization, and gaps in care.If you’re energized by coaching, behavior change, and helping people take ownership of their health—we want to meet you.Your Mission: What Success Looks LikeYour primary accountability is to improve member health outcomes by driving engagement, behavior change, and self-management across a diverse population.You will support members with complex medical and behavioral health needs, requiring a compassionate, proactive, and outcomes-driven approach.Success in this role includes consistently achieving:🔹 Member Engagement & Activation • Build trust-based relationships that drive consistent participation in coaching programs • Re-engage at-risk or disengaged members through proactive outreach and connection • Meet members where they are—while guiding them toward where they need to be🔹 Health Outcomes & Behavior Change • Improve clinical and behavioral outcomes through personalized coaching and care planning • Support members in developing sustainable habits that reduce risk and improve quality of life • Address root causes of non-adherence, not just symptoms🔹 Care Coordination & Continuity • Ensure members experience seamless, coordinated care across providers and services • Reduce gaps in care through proactive follow-up and navigation support • Act as a consistent, trusted guide within a complex healthcare system🔹 Program Impact & Utilization • Contribute to reduced hospitalizations, ER visits, and overall cost of care • Drive measurable improvements in program engagement, adherence, and satisfaction • Ensure members fully utilize available Health Advocate programs and resourcesWhat You’ll Do: Your Roadmap to ImpactMember Coaching & Behavior Change• Deliver high-impact telephonic and virtual coaching sessions using motivational interviewing and evidence-based strategies • Help members translate clinical recommendations into realistic, sustainable daily actions • Support lifestyle changes related to chronic conditions, mental health, and overall wellnessClinical Assessment & Care Planning• Conduct comprehensive assessments across physical health, behavioral health, and social determinants • Develop personalized, goal-driven care plans aligned to each member’s needs and readiness for change • Continuously evaluate and adjust care plans based on progress, setbacks, and evolving conditionsCare Coordination & Advocacy• Coordinate care across providers, behavioral health specialists, and community resources • Help members navigate healthcare systems, benefits, and available services • Advocate for members to ensure they receive appropriate, timely, and effective careProactive Monitoring & Risk Management• Maintain consistent follow-up to monitor progress and reinforce accountability • Identify early warning signs of deterioration or disengagement and intervene quickly • Provide support following hospitalizations, ER visits, or critical health eventsEducation & Empowerment• Simplify complex medical information into clear, actionable guidance • Equip members with tools, resources, and confidence to manage their health independently • Engage caregivers and support systems to strengthen long-term successOutcomes Tracking & Documentation• Accurately document all interactions, care