Implementation Analyst

About Our TeamThe Customer Enablement and Implementation Team are part of Elsevier’s Clinical Solutions Customer Success organization, dedicated to delivering exceptional customer experiences across the full product lifecycle. We partner closely with healthcare organizations to ensure successful onboarding, implementation, and long-term adoption of Elsevier’s Clinical Solutions portfolio.Our team is highly collaborative, solutions-oriented, and committed to continuous improvement. We focus on driving measurable value for our customers through effective project execution, strong stakeholder engagement, and optimized product utilization, ultimately supporting improved clinical and operational outcomes.About the RoleThe Implementation Analyst is responsible for leading and executing the implementation of Elsevier’s Clinical Solutions products across healthcare organizations. This role requires a strong combination of project management expertise, technical acumen, and customer engagement skills to ensure successful deployments and sustained product adoption.As a key customer-facing partner, the Implementation Analyst manages complex, multi-stakeholder implementation projects, including coordination of EHR integrations and technical workflows. The role involves working closely with clinical, operational, and IT stakeholders to align product capabilities with organizational goals, optimize workflows, and ensure seamless system integration.Key ResponsibilitiesLead the end-to-end implementation lifecycle for Elsevier Clinical Solutions products, from project initiation through go-live and transition to Customer Success Develop and manage comprehensive project plans, including timelines, milestones, risk mitigation strategies, and stakeholder communication plansServe as the primary point of contact for customers during implementation, managing multiple concurrent, high-complexity projectsDrive effective stakeholder engagement across clinical leadership, IT teams, project managers, and administrative staffProvide subject matter expertise on product functionality, workflows, and best practices to support successful adoptionFacilitate requirements gathering, workflow analysis, and solution design, ensuring alignment with customer objectivesCoordinate and support EHR integration efforts, including understanding of HL7 interfaces, data workflows, and interoperability requirementsDeliver training and education tailored to diverse user groups to promote strong product adoption and utilizationProactively identify, manage, and escalate risks, issues, and change requests to ensure project successCollaborate cross-functionally with Product, Technology, Content, Sales, Account Management, and Customer Success teams to address customer needs and improve implementation processesDevelop and maintain customer-specific documentation, implementation artifacts, and best practice resourcesContribute to the continuous improvement of implementation methodologies, tools, and internal knowledge sharingRequirementsBackground in Business, Healthcare Administration, Information Technology, or a related fieldExperience in software implementation, project management, customer success, or related roles, preferably in healthcare or health ITDemonstrated experience managing complex, multi-stakeholder implementation projectsExperience supporting or coordinating EHR integrations, including familiarity with HL7, interoperability concepts, and healthcare IT environmentsStrong project management skills, including planning, execution, risk management, and stakeholder communicationProven ability to drive customer engagement, adoption, and satisfaction throughout the implementation lifecycleExcellent communication and presentation skills, with the ability to engage both technical and non-technical audiencesHighly organized with the ability to manage multiple priorities and projects simultaneouslyStrong problem-solving skills with a proactive, solutions-oriented mindsetAbility to work collaboratively across cross-functional teams in a matrixed organizationWillingness to travel as needed (up to 25%)U.S. National Base Pay Range: $59,200 - $98,600. Geographic differentials may apply in some locations to better reflect local market rates.We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location.We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here.Please read our Candidate Privacy Policy.We are an equal opportunity employer: qualified applicants are cons