Operations Project Manager – Marketplace Support EMEA

Job Summary:JOB DESCRIPTION - OPERATIONS PROJECT MANAGER - MARKETPLACE SUPPORT EMEALocation: Europe (remote, CEST working schedule)Division: Marketplace SupportLine Manager: Manager, Marketplace Support – Tour & Onsales, EMEA (Microflex, Trium, etc).Contract Terms: Full Time, PermanentTHE TEAMMarketplace Support is positioned at the intersection of Product, Technology, and the Fan. Our team's purpose is to provide the best possible fan experience by aligning the efforts made by Marketplace and Enterprise teams with the needs of our Artist, Promoter and Venue clients.The team works closely with Event Programming, Product, Engineering, Client Services, TM Music and Regional Operations teams to deliver seamless onsales and operational excellence across Ticketmaster's EMEA marketplaces.THE JOBFor highly skilled Operations Leads, Client Support, Event Programming and Marketplace professionals looking for a challenging role with opportunities for growth, the Operations Project Manager is an exciting position at the forefront of Ticketmaster's Marketplace Support organisation.This role combines Operations Project Management with Marketplace Event Operations responsibilities, supporting the successful delivery of Ticketmaster's highest profile national and international tours across the EMEA Microflex platform.Working closely with TM Music, Marketplace, Product, Engineering and regional operational teams, you will coordinate operational delivery from initial tour planning through to successful onsale execution, ensuring consistency, quality and operational excellence across multiple markets.In addition to project ownership, you will provide operational support during critical onsales, assisting with Marketplace tools, event diagnostics, issue triage and operational improvements.A primary focus of this position will be supporting the French markets and the Trium platform. The successful candidate will become a key operational contact for these markets whilst contributing to wider Marketplace initiatives across EMEA.WHAT YOU WILL BE DOINGTour Operations & Project ManagementHelp define the operational delivery of assigned national and international tours across the EMEA region.Gather operational requirements from TM Music, local markets and internal stakeholders.Produce, review and distribute comprehensive tour specifications.Coordinate project timelines, milestones and operational readiness across multiple teams.Act as the primary operational contact for assigned tours throughout their lifecycle.Ensure operational consistency across multiple countries, platforms and sales channels.Maintain project documentation, reporting and stakeholder communications.Support post-onsale operational reviews and continuous improvement initiatives.Event Operations & Marketplace SupportSupport high-profile onsales across EMEA.Monitor event performance during critical onsales and assist with issue identification, triage and escalation.Support Marketplace operational tools including Smart Queue, Password Server, Offering configuration and related Marketplace services.Assist Event Programming teams with Marketplace configuration questions and operational diagnostics.Perform operational QA to ensure events meet specification before onsale.Support ongoing Marketplace operational processes throughout the event lifecycle.French Market & Trium OperationsAct as a key operational partner for the French Marketplace teams.Support tour delivery and operational readiness across the French markets.Provide operational expertise for the Trium ticketing platform.Assist with documenting and improving Trium operational workflows and best practices.Work alongside Product, Engineering and local operational teams to improve Marketplace processes supporting Trium.Operational ExcellenceBuild strong working relationships across Marketplace, Product, Engineering, Event Programming and ClientServices teams.Support testing and rollout of new Marketplace products and operational enhancements.Identify opportunities to improve processes, documentation and operational efficiency.Produce operational reports and metrics where required.Contribute towards best practice documentation across Marketplace Support.WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS)EssentialExperience working with Ticketmaster Host, Microflex, or Trium event management systems.Previous experience in a Client Account Manager (CAM), Event Programming (EP) or similar operational function.Excellent understanding of Ticketmaster operational processes and event lifecycle management.Experience managing multiple projects simultaneously.Strong Microsoft Office skills including Excel, Word and Outlook.Excellent written and verbal communication skills.Strong analytical and problem-solving abilities.High attention to detail.DesirableExperience supporting the Trium platform.Knowledge of Smart Queue, Password Server, Offering and TM One.Experience working across multiple international markets.Basic HTML knowledge.La