Support Services Specialist

Location United States of America Employment Type Full time Location Type Remote Department Support Compensation $60K – $70K • $12\.5K – $25K Equity **Salary and Benefits***At ClickUp, we believe in transparency and fairness in compensation. The range displayed reflects the minimum and maximum target salaries for the position across* ***all*** *US locations. Please note that the actual compensation for this position may vary and is dependent on factors such as geographic location, interview performance, years of experience, education level, and specific skills. We encourage candidates to discuss compensation expectations during the interview process to ensure alignment with their qualifications and our company’s compensation philosophy.**This position is eligible for the following benefits and perks:** *Equity* * *401k* * *Health, Dental, and Vision insurance* * *Spending accounts* * *Life \& Disability* * *Paid parental leave* * *Flexible paid time off* * *Enhanced employee assistance program* * *Employee wellness stipend* * *Professional development stipend* Overview Application At ClickUp, we’re not just building software. We’re architecting the future of work! In a world overwhelmed by work sprawl, we saw a better way. That’s why we created the first truly converged AI workspace, unifying tasks, docs, chat, calendar, and enterprise search, all supercharged by context\-driven AI, empowering millions of teams to break free from silos, reclaim their time, and unlock new levels of productivity. At ClickUp, you’ll have the opportunity to learn, use, and pioneer AI in ways that shape not only our product, but the future of work itself. Join us and be part of a bold, innovative team that’s redefining what’s possible! The Support Services Specialist provides exceptional support to premium clients, ensuring swift issue resolution and high customer satisfaction. This role involves managing client relationships, driving process improvements, mentoring colleagues, and proactively identifying opportunities to enhance the customer journey and team performance. Additionally, you will work in a revenue generating vertical of support. Managing a book of accounts assisting them in hands on workspace configuration, workflow validation, escalated support, and more. You will implement solutions that enable customers to unlock the value of their ClickUp investment while showcasing ROI and driving renewals. In this role, you will: * Build a deep knowledge of the ClickUp product to provide contextualized support to strategic clients. * Scope, validate, and optimize client workflows in order to enable adoption of the platform and drive renewals of both the product and the service. * Work closely with clients to understand their use of ClickUp, their goals, and their processes. * Become a trusted advocate for your users internally, representing their needs to key stakeholders at ClickUp. * Troubleshoot incoming support requests and own