Technical Program Manager, Salesforce

Doximity is transforming the healthcare industry. Join our mission to help every physician be more productive and provide better care for their patients. As medicine's largest network in the United States, there's an elevated level of responsibility in everything we do. We don't take that responsibility lightly and are committed to building diverse teams with an inclusive culture that can make a direct impact on the healthcare system.One of Doximity's core values is stretching ourselves. Even if you don't check off all the boxes below we encourage you to apply. Doximity is full of exceptional people who bring their own unique experiences to work everyday and make us all better for it!We are seeking a Technical Program Manager with deep Salesforce expertise to serve as the connective tissue across our commercial and product ecosystem. This individual will operate at the intersection of Sales, Customer Success, Finance, Product, and Marketing, ensuring that systems, processes, and teams remain tightly aligned.This is not a traditional PM role. You will be a player-coach—someone who can both drive execution and step into the details, including Salesforce solutioning and light development work when needed.Your mission is to:Eliminate friction across teamsDrive clarity, accountability, and deliveryEnsure Salesforce and adjacent systems scale with the businessYou will own team rhythm, cross-functional coordination, and technical delivery—helping multiple stakeholders move quickly while maintaining structure and quality.Key ResponsibilitiesCross-Functional Leadership & ExecutionAct as the primary orchestrator across Sales, Customer Success, Finance, Product, and MarketingIdentify cross-team dependencies and proactively remove blockers to executionTranslate business needs into technical requirements and Salesforce solutionsServe as a trusted partner to GTM teams, ensuring systems support evolving workflowsSalesforce Ownership & Technical DeliveryLead end-to-end delivery of Salesforce initiatives, including:Sales Cloud, Service Cloud, and related integrationsContribute hands-on to:Solution design and architectureConfiguration (flows, validation rules, objects)Light Apex / SOQL / integrations where neededPartner with engineering to ensure scalable, maintainable implementationsDrive release management, QA, and deployment processesProgram Management & Team RhythmEstablish and maintain operating cadence across teams:Sprint planning, backlog grooming, and release prioritizationOwn Jira and system workflows:Ensure tickets are clearly defined, prioritized, and progressingLead recurring forums:Weekly execution callsCross-functional alignment sessionsAct as the “voice of delivery”, ensuring deadlines and commitments are metVisibility, Reporting & Process OptimizationBuild and maintain real-time dashboards and reporting across Salesforce and BI toolsProvide clear visibility into project status, risks, and outcomesContinuously improve:Business processesData integrity and governanceSystem scalability and usabilitySystems & Process IntegrationDrive alignment across systems including:Salesforce (core)CLM / CPQ / billing toolsMarketing automation platformsLead key initiatives such as:Process redesign (e.g., deal flow, amendments, renewals)New product launches and system enablementData model and workflow optimizationGovernance, Compliance & DocumentationEnsure SOX compliance, audit readiness, and documentation integrityMaintain clear documentation of:System architectureBusiness processesKey workflows and dependenciesRequired Qualifications7–12 years of experience in Technical Program Management, Business Systems, or similar rolesExceptional interpersonal skills and strong Corporate IQHigh energyPositive attitudeVery tech forward and constantly thinking about automation, AI, and efficiencyDeep expertise in Salesforce (Sales Cloud required; Service Cloud preferred)Hands-on experience with:Salesforce configuration (Flows, objects, automation)Basic development (Apex, SOQL, APIs)Proven experience working with:Sales and Customer Success teamsCross-functional partners (Finance, Product, Marketing)Strong experience with:Jira (or similar tools)Agile / Scrum environmentsPreferred ExperienceBackground in one or more of:Healthcare / PharmaAdvertising / MediaTravel / AirlinesExperience with:CPQ, CLM, or billing systemsMarketing automation platformsData / BI toolsSalesforce certifications (Admin, Platform App Builder, or Developer)Core CompetenciesSystems Thinker - You understand how systems, data, and teams interact—and can design solutions that scale.Connector / “Connective Tissue” - You naturally bring people together, align priorities, and ensure nothing falls through the cracks.Player-Coach - You’re equally comfortable driving strategy and alignment AND rolling up your sleeves to solve problems directlyProactive Communicator - You anticipate needs, follow up without being asked, and keep stakeholders aligned at all times.Operationally Excel