Technical Writer & Content Strategist

**Contract Technical Writer \& Content Strategist \#1151** **Project‑Based \| Remote (U.S.\-based candidates only)** *Hourly Contract (up to 40 hrs/week)* **About the Role** Decisiv is seeking a 1099 Content Strategy \& Technical Writing Contractor to support documentation, UX copy, and in‑app content for our SRM platform. The contractor will audit our brand voice and content landscape, develop content standards and strategy, and produce help center articles, microcopy, and in‑app guidance across Zendesk, Figma, and Pendo. This engagement includes collaborating with product, design, and engineering teams to gather context and align deliverables with product releases, while maintaining full autonomy over how work is completed. Tools you may interface with include Slack, GitHub, Jira, Confluence, Figma, Zendesk, and Pendo. **Scope of Work \& Deliverables** **Technical Writing (approx. 50%)** * Write and maintain help center articles for new features in Zendesk using staging environments and collaborating with product owners, designers, and developers as needed. * Produce release announcements and in‑app messaging that translate technical changes into clear, user‑ready language. * Anticipate documentation needs by reviewing sprint plans, grooming notes, and product updates. * Maintain and improve existing documentation by reducing redundancy, improving structure, and retiring outdated content. * Create and manage Pendo in‑app guides, tooltips, and walkthroughs that complement help center content. **Content Strategy (approx. 30%)** * Audit existing brand voice and content across product and help center, identifying gaps and presenting recommendations. * Translate brand voice into tone guidelines, UX writing standards, and documentation style guides. * Define and evolve content architecture aligned with user needs and product organization. * Build a content roadmap tied to the product roadmap and sprint cycles. * Establish content operations including workflow, tooling, governance, and contribution guidelines. * Use analytics and search data to measure content performance and drive iteration. **UX Copy (approx. 20%)** * Write microcopy and UI text including error messages, tooltips, empty states, and onboarding flows in Figma. * Produce friction‑reducing UI copy that minimizes the need for complex support documentation. * Advocate for UX copy quality in design reviews, identifying issues with labels, flows, and user‑facing language. **Required Qualifications** * 5\+ years of experience spanning technical writing and content strategy in SaaS or platform environments. * Hands‑on Zendesk experience creating, organizing, and maintaining help center content. * Experience with Pendo or similar in‑app guidance platforms. * Demonstrated content/brand audit experience with clear methodology and stakeholder presentation skills. * Ability to deliver end‑to‑end content strategy from research to execution and measurement. * Exceptional writing sk