Callback Agent - Full Time (Remote)

**Callback Agent \- Full Time (Remote)** ---------------------------------------- Do you enjoy working with people in a fast\-paced environment? If so, consider a work from home position as a Callback Agent! This is a full time position working from home – perfect for students and teachers. **This role follows up on warm leads, must be able to overcome objections, be tech savvy and have professional communication skills via chat and over the phone with customers.** Callback Agents utilize new and exciting programs to reach out to customers who need help with U\-Haul related products and services like truck, trailer, and towing rentals. If the customer requests phone assistance, these agents make outbound calls and answer incoming calls to assist customers with quoting rental rates and earning new business. Our programs isolate moves that are highly productive sales for agents and for U\-Haul. Callback agents play a pivotal role in the success of the company as they help to move equipment where it is needed most! Agents are expected to follow established methods and procedures, handle all calls expediently and efficiently, meet all quality\-related metrics and goals, and act in a courteous and friendly manner while serving the customer. **Position Details:** * Full Time * Weekend availability is required. * Location – Remote positions available as well as In\-Office at the U\-Haul International Midtown Campus in Phoenix, Arizona. **This job might be for you if:** * You enjoy helping people and problem\-solving. * You like a fast pace starting day one and staying busy every day. * You enjoy working closely with your manager and receiving daily feedback. * You are comfortable learning and using multiple computer programs. * You are comfortable in a sales environment. * You readily accept the opportunity to overcome a customer’s objection. * You thrive at closing the sale. **U\-Haul offers its Callback Agents:** * Train and work from home \- various schedules! * Advancement opportunities! * Hourly base, plus a potential bonus * Opportunity for base pay merit increases based on performance * Exclusive U\-Haul Benefits Designed for Your Success, including full medical coverage **Minimum Qualifications:** * Basic keyboarding and computer skills * Ability to navigate and use multiple computer programs at once * Excellent verbal communication and listening skills * Clear speaking voice * General knowledge of U.S. geography * Willingness to incorporate feedback to constantly improve performance * Previous sales experience a plus **Training and Education Explained:** * Fast\-paced, hands\-on education working with your manager from day one * Training schedule may fall outside of provided availability * Self\-paced education at our very own U\-Haul University online * Learn and begin performing some of your job duties with customers in the first week * Build on your skill set through on\-the\-job, continued education * Begin performing addit