Director of Sales

About Michael & AssociatesAt Michael & Associates, we are guided by an ambitious vision: to become the premier nationwide brand in criminal defense.While the criminal defense sector continues to depend on outdated tools like fax machines and filing cabinets, we are changing the landscape entirely.By combining disciplined execution, innovative sales and marketing strategies, intelligent AI integration, and a steadfast dedication to outstanding client experiences, we are transforming a local service into a nationally recognized leader.Our achievements speak volumes — we have quickly grown into one of the largest firms in Texas and recently expanded our presence to California and Tennessee.We are now looking for a dynamic Director of Sales to join us and drive the next stage of our exciting growth.The RoleYou won’t be practicing law yourself — instead, you will be leading and supporting those who do.Our sales attorneys are the frontline champions — the very first point of contact for potential clients during some of their most challenging times. They listen attentively, provide clear guidance, build trust, and help clients navigate the process. They already excel at their roles. Your goal? To help them become truly exceptional.This is a unique and thrilling opportunity as our first dedicated sales leadership hire. With our rapid growth, our team of sales attorneys needs a full-time coach — not merely a part-time manager. You will lead efforts to enhance conversion rates and establish a coaching framework that elevates good representatives to top performers.If you haven’t managed attorneys before, that’s perfectly fine — this aspect makes the role even more distinctive and rewarding. You will bring strong sales leadership and structure to a team of knowledgeable, competitive professionals who understand the law deeply but may be new to sales. Your ability to earn their respect through your expertise and leadership — beyond just your credentials — will be what truly sets you apart.What You'll OwnTeam Performance. This is your key metric. Every action you take — whether it’s a coaching session, a call review, or a one-on-one meeting — is focused on enhancing the team’s conversion efficiency.Coaching Cadence. You will implement a structured coaching program customized to each representative’s experience level. Top performers remain sharp and motivated, mid-level performers progress to the next stage, and new or struggling reps receive intensive support, including real-time whisper coaching during calls.Top Performer Retention. Your best team members should feel challenged, appreciated, and eager to stay. If they are leaving, it indicates a problem that needs to be addressed.Redeploying Underperformers. Provide everyone with a fair opportunity and strong coaching, but when it becomes clear that someone cannot improve, it’s time to move on without excuses.RequirementsWho You AreMaster of High-Volume, Consultative Sales. You haven't just taken orders—you've closed high-value deals by truly connecting with clients over the phone. Your sales approach is about listening intently, educating thoughtfully, and guiding prospects through major decisions with confidence. Having led hundreds of successful sales calls, you know exactly what top-tier performance looks like. If your experience leans more toward transactional, low-touch, or primarily in-person sales, this role might not be your perfect match.A Coaching Dynamo. You thrive on call reviews, role plays, and one-on-one coaching. Sales attorneys eagerly anticipate your sessions because you don’t just instruct—you demonstrate, drill, and follow up relentlessly. If big-picture strategy excites you more than hands-on, day-to-day coaching, this may not be the right fit.Unwavering Commitment to Excellence. Mediocrity isn’t in your vocabulary—for yourself or your team. You confront complacency head-on and challenge high performers to reach even greater heights. If you shy away from tough conversations or tolerate underperformance for the sake of peace, this role probably isn’t for you.The Buck Stops With You. You’re a leader who owns the outcomes, consistently pushing goals beyond expectations. When faced with setbacks, you adapt and take responsibility rather than making excuses. If you're prone to sandbagging forecasts, griping about targets, or “managing up,” this environment won’t suit your style.A Natural Energy Booster. Intake calls can get repetitive, but your enthusiasm keeps the team motivated and morale sky-high. You celebrate every win and turn routine work into an exciting, dynamic experience. If you tend to be low-energy or believe motivation is solely the employee’s responsibility, this won’t be the right fit.Results-Obsessed. You live by results, meticulously tracking performance and linking every coaching effort directly to business outcomes. You’re always setting the bar higher. If you prefer to sandbag or resist escalating goals, this won’t be the place for