Benefits Specialist

Why is Health Advocate a great place to work? For starters, Health Advocate employees enjoy helping people every single day. Employees are given the training they need to do their jobs well, and they work with supervisors and staff who are supportive and friendly. Employees have room to grow, and many of Health Advocate's supervisors are promoted from within the company. Join our award winning team!2025:Stevie® Awards for Sales & Customer Service: Customer Service Department of the Year – Healthcare, Pharmaceuticals, and Related Industries, Bronze Winner2024:Excellence in Customer Service Awards: Organization of the Year (Small)Stevie® Awards for Sales & Customer Service: Customer Service Department of the Year – Healthcare, Pharmaceuticals, and Related Industries, Bronze WinnerBest in Biz Awards: Most Customer-Friendly Company of the Year – Medium and large category (Silver)As part of Teleperformance in the US, we were also named #95 in the 2024 ‘Fortune 100 Best Companies to Work For®’ in the USA by Great Places to Work (GPTW®)Benefits Specialist Join Us as a Benefits Specialist (fully remote)Make a difference. Simplify healthcare. Empower members.At Health Advocate, we’re on a mission to make healthcare easier to understand and easier to use. As a Benefits Specialist, you’ll become a trusted guide for members who are navigating benefit choices, open enrollment decisions, and plan questions. Your expertise—and your empathy—will help people make informed decisions with confidence.If you enjoy problem-solving, love helping others, and want to grow your career in benefits and healthcare, this fully remote position could be the perfect fit.What You’ll Do: Your Roadmap to Impact In this role, you’ll support members by:Helping Members Understand Their BenefitsAnswer incoming calls and respond to benefit questions with clarity and compassion.Explain medical, dental, vision, pharmacy, life, disability, FSAs/HSAs, and other plans in easy-to-understand terms.Guiding Open Enrollment & Life Event DecisionsSupport members as they choose benefits during open enrollment, as new hires, or when their life circumstances change.Compare and contrast plan options so members feel confident in their selections.Providing Expert Navigation Across Coverage TypesDiscuss Marketplace/exchange plans, COBRA, Medicare, and individual plans.Help members understand costs, coverage, provider choices, and plan rules.Solving Benefit Issues with Care & AccuracyResearch benefit concerns thoroughly and follow through until resolved.Document all cases accurately while maintaining strict confidentiality.Ensure compliance with HIPAA, COBRA, ACA, and all federal regulations.Delivering Outstanding Member ExperiencesBuild trust quickly over the phone.Provide objective, empathetic guidance—no sales, no quotas, just real support.Who You Are: The Advocate We’re Looking For A Clear Communicator & Compassionate Problem SolverYou're a great fit if you have:Experience That Makes a DifferenceMinimum 1–2 years of customer service and benefits experienceMinimum of 1 year of call center experience, preferably in a healthcare, insurance, or benefits environmentMinimum of 1 year of hands-on Medicare knowledge, including Medicare Advantage, Part A/B/D, and supplement plansStrong Communication & Listening SkillsAbility to explain complex benefits clearly and patientlyProfessional, supportive phone presenceTechnical & Organizational SkillsComfortable using MS Word, Excel, and internal systemsStrong documentation, accuracy, and time-management skillsA Heart for ServiceYou enjoy helping peopleYou thrive in a collaborative, remote environmentWhy Health Advocate? Fully remote work (we provide the equipment you need)Exceptional training and ongoing development supportReal growth opportunities with leadership that invests in youCompetitive compensation & full benefits package, including:Medical, dental & visionTuition assistance401(k) with company matchPTO & paid holidaysA purpose-driven culture focused on compassion, clarity, and serviceThis is more than a job—it’s a chance to guide people through some of their most important and personal decisions.Your Next Move Ready to Help People Navigate Their Health Benefits With Confidence?If you’re passionate about supporting others and want to grow your career in healthcare and benefits, we’d love to meet you.Apply today to join Health Advocate as a fully remote Benefits Specialist.Physical Requirements:This position is primarily sedentary, requiring prolonged sitting while performing administrative tasks. The role involves extensive use of a computer for typing, mouse navigation, and reading information on a screen for extended periods. Frequent phone use is required for communication with team members, clients, or external parties. Essential physical functions include fingering, grasping, pulling hand-over-hand, and repetitive motions necessary for navigating software, entering data, and interacting with electronic documents.