Inside Sales Representative, UK & Nordic countries

About UsWe are a global climate technologies company engineered for sustainability. We create sustainable and efficient residential, commercial and industrial spaces through HVACR technologies. We protect temperature-sensitive goods throughout the cold chain. And we bring comfort to people globally. Best-in-class engineering, design and manufacturing combined with category-leading brands in compression, controls, software and monitoring solutions result in next-generation climate technology that is built for the needs of the world ahead. Whether you are someone looking for a career change, a professional, an undergraduate student exploring your first opportunity, or recent graduate, we have opportunities that will allow you to innovate, be challenged and make an impact. Join our team and start your journey today!We are looking for a dynamic and customer-focused Inside Sales Representative to manage and grow a diverse portfolio of HVAC-R OEM customers across UK & Nordics countries.This role is ideal for a sales professional who thrives in a broad-portfolio, high-impact engagement environment, building strong digital relationships while driving revenue through upselling, cross-selling, and proactive account management.You will act as the primary commercial interface for your customers, ensuring a seamless experience while supporting Copeland’s range of compressors, electronic controls, and system solutions.Key Responsibilities:Build and maintain strong relationships with HVAC-R OEM customers via remote channels (video, phone, email)Manage a diverse portfolio of accounts, ensuring consistent engagement and follow-upConduct regular customer check-ins to understand needs and identify growth opportunitiesDrive upsell and cross-sell initiatives across Copeland’s product and solution portfolioLead pricing discussions and contract negotiations within defined guidelinesOwn and maintain a healthy sales pipeline in CRMEnsure accurate forecasting and proper documentation of customer interactionsAct as the main point of contact for assigned accounts, coordinating with internal teams when neededIdentify and develop “hidden champions” within customer organizations to expand business potentialStay informed on HVAC-R market trends, competitors, and customer challengesWhat We’re Looking For:At least 2 years of experience in the sales process, account management, or technical sales, ideally in HVAC-R or related industriesAbility to manage a broad portfolio with strong prioritization skillsSolid understanding of technical products (mechanical and/or electronic components is a plus)Strong communication skills, especially in remote/digital customer engagementCustomer-centric mindset with a proactive and solution-oriented approachExperience with CRM tools and pipeline managementComfortable working with targets and sales quotasFluent in English (additional languages are a plus)Key Competencies:Technical curiosity and ability to translate product value to customersStrong follow-up discipline and time managementContinuous learning mindsetAbility to identify opportunities within existing accountsResults-driven, with focus on achieving and exceeding targetsWhy Join Us:Be part of a fast-evolving market driven by decarbonization and electrificationWork with a cutting-edge portfolio of Residential & Commercial HVAC, Cold Chain and Controls SolutionsCollaborate with an international team in a structured, growth-oriented sales environmentOur Commitment to Our PeopleAcross the globe, we are united by a singular Purpose: Sustainability is no small ambition. That’s why everything we do is geared toward a sustainable future—for our generation and all those to come. Through groundbreaking innovations, HVACR technology and cold chain solutions, we are reducing carbon emissions and improving energy efficiency in spaces of all sizes, from residential to commercial to industrial.Our employees are our greatest strength. We believe that our culture of passion, openness, and collaboration empowers us to work toward the same goal - to make the world a better place. We invest in the end-to-end development of our people, beginning at onboarding and through senior leadership, so they can thrive personally and professionally.Flexible and competitive benefits plans offer the right options to meet your individual/family needs. We provide employees with flexible time off plans, including parental leav, vacation and holiday leave.Together, we have the opportunity – and the power – to continue to revolutionize the technology behind air conditioning, heating and refrigeration, and cultivate a better future. Learn more about us and how you can join our team!Our Commitment to Inclusion & BelongingAt Copeland, we cultivate a strong sense of inclusion and belonging where individuals of all backgrounds, and with diverse perspectives, are embraced and treated fairly to enable a stronger workforce. Our employee resource groups play an important role in culture and comm