Medicaid Eligibility Support & Outreach

Staffing Solutions Organization LLC (SSO), an affiliate of Public Consulting Group LLC (PCG), is focused on delighting clients with world-class managed staffing and talent consulting services. SSO is committed to a diverse workforce, which is a reflection of our clients and the people they serve.Staffing Solutions Organization LLC (SSO) is currently building a talent pipeline for anticipated Medicaid Eligibility and Medicaid Outreach initiatives supporting Medicaid programs. These proactive, future opportunities are expected to support increased workload, policy changes, and backlog reduction efforts. Applying now allows qualified candidates to be considered early as projects are formally approved and launched. If you have experience in Medicaid eligibility, human services, or client outreach, we encourage you to apply and join the SSO talent community.Medicaid Eligibility Support Roles (Future Opportunities) Anticipated PositionsMedicaid Eligibility Associate – Full TimeMedicaid Eligibility Supervisor – Full TimeRole Overview These roles focus on reviewing and assessing Medicaid cases, applying policy and eligibility rules, and processing submitted client documentation. Work is primarily case based, with occasional outbound contact required to clarify information. Staff will work across multiple web based systems and Microsoft platforms (including Teams and Outlook), often using multiple monitors. This short term initiative is expected to reduce processing backlogs and improve service delivery outcomes. Supervisors perform similar eligibility work while also providing team oversight, performance support, and reporting. Key ResponsibilitiesReview and evaluate Medicaid applications and supporting documentationInterpret and apply Medicaid policy, rules, and regulationsVerify, update, and maintain accurate digital case recordsRespond to client or member inquiries as neededNavigate and utilize multiple systems in a fast paced environmentSupervisor roles: provide staff oversight, coaching, quality review, and reportingMinimum QualificationsCollege degree preferred, not requiredFour (4) years combined education, training, and/or experience in health or human services or a related field demonstrating:◦ Ability to interpret and apply policy and regulations ◦ Experience maintaining and verifying digital records ◦ Experience responding to client or member inquiriesPrior supervisory experience required for Supervisor rolesMedicaid Direct Outreach Roles (Future Opportunities) Anticipated PositionsMedicaid Outreach Representative – Full TimeMedicaid Outreach Supervisor – Full TimeRole Overview Beginning in 2027, new requirements may affect some adults’ ability to maintain Medicaid coverage. These roles will conduct proactive outbound outreach to members within the Medicaid Expansion population to:Confirm contact informationIncrease awareness of upcoming program changesPrescreen for compliance pathways or exemptionsThis work involves 100% outbound calling and direct engagement throughout the workday. Strong communication skills, empathy, and professionalism are essential. Outreach Supervisors will also monitor call quality, provide coaching, and report outreach trends to leadership. Key ResponsibilitiesConduct proactive outbound calls to Medicaid membersClearly explain program changes and next stepsAccurately document outreach efforts in digital systemsProvide respectful, empathetic client supportSupervisor roles: monitor call quality, coach staff, and report performance trendsMinimum QualificationsCollege degree preferred, not requiredTwo (2) years combined education, training, and/or experience in:◦ Health or human services ◦ Client facing communications or outreach• Experience with:◦ Digital recordkeeping ◦ Assisting clients or members ◦ High volume phone workPrior supervisory experience required for Supervisor rolesWhy Join the SSO Talent Community?Be considered early for future Medicaid initiativesFull time schedules (40 hours per week)Meaningful public service work supporting access to healthcareOpportunity to support large scale Medicaid operations and policy transitionsImportant Note These positions represent proactive talent pipeline opportunities. Applying now allows SSO to quickly match qualified candidates as roles are formally approved and launched.Keywords Medicaid Eligibility, Eligibility Specialist, Medicaid Outreach, Human Services, Public Assistance, Case Processing, Policy Application, Client Outreach, Call Center, Eligibility Determination, Medicaid Supervisor, Healthcare Administration, Social ServicesCompensation for roles at Staffing Solutions Organization LLC (SSO) varies depending on a wide array of factors including, but not limited to, the specific office location, role, skill set, and level of experience. As required by applicable law, SSO provides a reasonable range of compensation for this role. In addition, SSO provides a range of benefits for this role.Applicants must be authorized to work