Senior Software Engineer - Remote

Optum Tech is a global leader in health care innovation. Our teams develop cutting\-edge solutions that help people live healthier lives and help make the health system work better for everyone. From advanced data analytics and AI to cybersecurity, we use innovative approaches to solve some of health care's most complex challenges. Your contributions here have the potential to change lives. Ready to build the next breakthrough? Join us to start **Caring. Connecting. Growing together.** We are seeking a Senior Quality Engineer (QE) to join our Amazon Connect digital transformation team. This role is critical to ensuring the quality and reliability of our next\-generation contact center solutions as we migrate digital channel LOBs from Genesys and LivePerson to AWS/Amazon Connect. You'll enjoy the flexibility to work remotely \* from anywhere within the U.S. as you take on some tough challenges. For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week. **Primary Responsibilities:** * Design, develop, and maintain automated test scripts using Playwright for Amazon Connect digital channels (chat, SMS, email, IVR) * Validate customer and agent experiences across digital flows, routing logic, chatbot interactions, and asynchronous messaging * Perform API testing using tools like Postman to validate integrations between Amazon Connect and third\-party systems * Identify automation opportunities and optimize test suites for scalability and reusability * Create and manage test cases, plans, and suites using QTest or equivalent tools * Track defects, analyze test results, and report key quality metrics to stakeholders * Ensure test coverage aligns with business requirements, compliance standards, and best practices * Collaborate with developers, product managers, and DevOps teams to integrate automated testing into the CI/CD pipeline * Actively participate in Agile/Scrum ceremonies, providing insights on quality risks and improvements * Stay current with testing trends and tools to continuously enhance automation strategies You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. **Required Qualifications:** * 5\+ years of experience in software testing, with a focus on contact center and digital channels (chat, email, SMS) * 1\+ years of hands\-on experience with AWS/Amazon Connect * 1\+ years of experience with Playwright for test automation * Solid knowledge of API testing (RESTful APIs) and automation * Familiarity with test management tools like QTest and defect tracking systems * Proven ability to analyze test results, troubleshoot issues, and collaborate effectively in an Agile environment * Driver's License and access to reliable transportation **Preferred Qualifications: