Patient Access Specialist - 100% Remote in PST, MST or CST Time Zones

**Job Title:** **Patient Access Specialist** **Status:** **Full\-Time Non\-Exempt Direct Hire** **Pay: $23\.00\-$26\.00 per hour** ---------------------------------------------------------------------------------------------------------------------------------- **Location:** **100% Remote \*\*****preference to PST, MST or CST Time Zones****\*\*** -------------------------------------------------------------------------------------- We’re a fast\-growing, fully remote healthcare organization on a mission to improve access to care—and we know our people make that possible. As we expand, we are adding a new role to our team. We are seeking a **Patient Access Specialist** who will be responsible for providing advanced support across the client journey by independently resolving moderately complex insurance, authorization, billing, and care\-readiness issues. **About Expressable** Expressable is a virtual speech therapy practice on a mission to transform care delivery and expand access to high\-quality services, serving thousands of clients since our inception in late 2019\. We are passionate advocates of parent\-focused intervention. Our e\-learning platform contains thousands of home\-based learning modules authored by our clinical team, helping SLPs empower caregivers to integrate speech therapy techniques into their child’s daily life and improve outcomes. Our mission is to set a new standard in speech therapy by making every caregiver a champion of their loved one’s success. We envision a world where everyone can fulfill their communication potential. The **Patient Access Specialist** provides advanced support across the client journey by independently resolving moderately complex insurance, authorization, billing, and care\-readiness issues. This role serves as a knowledgeable resource for escalations, ensures accuracy across workflows that impact client outcomes, and partners closely with internal teams to prevent delays in care. The Specialist also contributes to process improvement, supports onboarding of new team members, and models high\-quality standards in documentation, communication, and compliance. ***WORK AUTHORIZATION: We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas at this time.*** **What You Would Be Doing at Expressable** * Deliver an outstanding, responsive customer experience by supporting patient, family, referral source, and insurance inquiries across phone, email, text, and chat. * Manage high\-complexity insurance workflows, including secondary coverage, nuanced benefit structures, and multi\-step authorization requirements. * Manage inbound support requests and conduct proactive outreach to collect required documentation, close gaps in care, resolve concerns, schedule client appointments and improve overall client outcomes. * Verify insurance benefits with accuracy, determine coverage/benefit limits, and ens