Nurse Member Advocate

Join the team leading the next evolution of virtual care. At Teladoc Health, you are empowered to bring your true self to work while helping millions of people live their healthiest lives.Here you will be part of a high-performance culture where colleagues embrace challenges, drive transformative solutions, and create opportunities for growth. Together, we’re transforming how better health happens.Summary of PositionThe Nurse Member Advocate is an integral part of a cross-functional clinical team comprised of physicians, nurses, medical assistants, pharmacy technicians and support staff that facilitates the 24/7 delivery of whole person healthcare, ensuring the optimal use of internal and external, diverse health care resources to improve health outcomes. The nurses are responsible for care delivery in all Teladoc service lines focusing on ensuring the highest clinical quality, as well as member and client satisfaction.Essential Duties and ResponsibilitiesWorks in partnership with clinical team in support of case development and management, care and treatment plans including accurate case documentation, identifying relevant medical data to be collected and providing clear, concise communication to members, internal and external partners.Serve as the ongoing coordinator of primary and preventative care, episodic care, expert medical opinion and other service linesObtains a comprehensive health history by leading members through a systematic and dynamic intake assessment to capture all relevant data about their current condition and health history and directs members to most appropriate service line; sets appropriate member expectations for each processResolves prescription issues related to episodic care within established protocols and turn-around timesMaintains availability within Outlook for scheduling of member visits and all follow upsUtilizes the company’s proprietary database to help connect members to Teladoc Health and external physicians and completes referrals where appropriate, both internal and externalConducts member health coaching and provides treatment decision support service via printed educational materials and videosUses clinical judgment in the review of complex medical issues to ensure accuracy of clinical summaries/reports and care plansProvides clinical support and guidance to support staff regarding case related inquiriesEnsures adherence to established processes and compliance with privacy legislation and regulations with all parties encountered in the service deliveryIs accountable for meeting service standards for speed of case progression, overall quality, and member satisfactionSupport additional projects as neededThe time spent on each responsibility reflects an estimate and is subject to change dependent on business needs.Supervisory ResponsibilitiesNoQualifications Expected for Position5 years recent experience in the acute care setting preferredMed-surg background preferredQuality driven with a focus on flawless customer serviceStrong clinical knowledge baseExcellent written and verbal communication skillsOutstanding team player & strong interpersonal skillsBilingual-Spanish Speaking a plusStrong organizational skills and the ability to multitask with easeAbility to work independently but recognize when escalation is warrantedProficiency using technology and software including Microsoft Word, Excel, Outlook Ability to work required shift: evenings and weekend coverage Required license or credential needed to perform job: Active Registered Nurse license; BSN preferred.The above qualifications, knowledge, experience, and/or background are expected but not required for this role.Work Environment ☐ Office ☒ Remote ☐ Hybrid (Office & Remote)Travel: ≤10%Travel percentage reflects an estimate and is subject to change dependent on business needs.Physical RequirementsTo perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions. Teladoc Health will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual in line with company policy.About UsTeladoc Health is the global virtual care leader, offering the only comprehensive virtual care solution spanning telehealth, expert medical, and licensed platform services. Teladoc Health serves the world's leading insurers, employers, and health systems and helps millions of people around the world resolve their healthcare needs with confidence.Job Description AcknowledgmentThis job description is a general overview of nature and level of work performed by employees with this job designation It is not intended to be a comprehensive list of all duties, responsibilities and qualifications required of this position. Management reserves the right to add, delete, and/