Connect Tech Lead

TechLead (AWS - Connect)OverviewWe are looking for a Tech Lead / Software Architect with deep expertise across AWS, DevOps, and software development, capable of leading end-to-end architecture decisions for complex cloud-based solutions.This role combines technical leadership, architecture design, and business alignment, with a strong focus on contact center solutions using AWS Connect. The ideal candidate understands not only infrastructure and deployment, but also application design, data flows, and business impact.You will act as the technical authority for projects, guiding teams, making high-level decisions, and ensuring scalable, secure, and efficient systems.Key ResponsibilitiesLead the end-to-end architecture design of cloud-based solutions on AWSDefine technical standards, architecture patterns, and best practicesDesign and oversee data pipelines, integrations, and system interactionsEnsure alignment between business requirements and technical implementationProvide technical leadership to development and DevOps teamsAct as the main technical point of contact for clients and stakeholdersDesign and optimize AWS Connect-based contact center solutionsOversee CI/CD strategies, infrastructure as code (CloudFormation), and deploymentsEnsure systems meet scalability, security, performance, and reliability standardsParticipate in business reviews and solutioning, translating business needs into technical designsReview and approve architecture, code quality, and final deliverablesRequired QualificationsStrong experience as Tech Lead, Software Architect, or Solution ArchitectDeep hands-on experience with AWS (architecture + implementation)AWS Certifications required(Associate or Professional level)Strong understanding of AWS Connect (or proven ability to ramp up quickly)Experience across DevOps + Development + Architecture (full-stack thinking)Experience designing distributed systems and integrationsStrong experience with CI/CD, GitHub Actions (or similar), and IaC (CloudFormation)Experience with containers (Docker, ECS, Kubernetes)Strong knowledge of data pipelines and system data flowsExperience with SQL and NoSQL databasesAbility to communicate complex technical decisions clearly to both technical and non-technical stakeholdersNice to HaveExperience in contact center industryMulti-cloud exposure (GCP, Azure)Strong scripting/programming skills (Python, Node.js, etc.)Experience in pre-sales or technical consulting roles Advanced EnglishOriginally posted on Himalayas