SME Coach

About the RoleWe’re hiring an experienced SME Coach to serve as the subject-matter expert in coaching excellence and supervisor development. This role directly supports Wing’s bottom-quartile supervisor population through intensive coaching, observation, and structured follow-through. The SME Coach ensures consistent application of Wing’s PETI Coaching Model (Prepare–Engage–Teach–Integrate) across the organization — improving leadership quality, coaching outcomes, and team performance metrics.QualificationsMinimum 5 years of experience in operations, training, or quality leadership, with at least 2 years focused on coaching enablement or supervisor development. Demonstrated expertise in coaching frameworks, performance management, and adult learning principles. Proven success working with underperforming teams or supervisors to drive measurable improvement. Excellent communication, facilitation, and feedback delivery skills. Strong analytical skills with the ability to interpret QA data, performance metrics, and qualitative insights. Deep familiarity with Wing’s PETI model or similar structured coaching methodologies. Empathetic, structured, and highly credible in handling both high-level leaders and developing supervisors. Preferred SkillsCertification in coaching, leadership development, or performance consulting. Experience in BPO, managed services, or remote workforce enablement. Background in designing and evaluating leadership development or coaching curricula. Ability to conduct triad observations, calibration sessions, and PETI model audits. Department: Learning & Development / QualityWork Setup: Remote / HybridCompensation: PHP 70,000–90,000/month (based on experience and performance)Originally posted on Himalayas