HR Customer Service Rep High Volume Call Center

##### **Introduction** This Work from Home position requires that you live and will perform the duties of the position; within 60 miles of an HCA Healthcare Hospital (Our hospitals are located in the following states: FL, GA, ID, KS, KY, MO, NV, NH, NC, SC, TN, TX, UT, VA). Current Scheduling needs: 8a\-4:30p CST or 2:30p\-11p CST, rotating weekends Experience the HCA Healthcare difference where colleagues are trusted, valued members of our healthcare team. Grow your career with an organization committed to delivering respectful, compassionate care, and where the unique and intrinsic worth of each individual is recognized. Submit your application for the opportunity below: CSR Tier I WFH ##### **Job Summary and Qualifications** ##### **The HRSC Tier I Customer Service Representative will perform administrative, and data/records management activities in support of HR and HRIS functions, including interpreting life\-cycle reports, onboarding, status change, compensation, separations, etc. The HRSC Customer Support Tier I Representative will work under direction from the HRSC Supervisor to ensure HR service delivery is consistently high\-quality.****In this role you will:*** **Provides customer service by answering HRAnswers calls, documents all customer inquiries and resolutions received via phone calls. Ask HR, Chat, mailboxes or alternative streams of input in order to identify, diagnose, and initiate research necessary to resolve customer issues in a timely manner, as needed** * **Provides support within a HR Line of Business** * **Cleary communicates problem symptoms and consults with CS Tier 2 representatives as necessary to aide in resolving customer issues/requests and ensure all pertinent information is included** * **Escalate unresolved issues as needed** * **Perform any other duties as needed** * **Provide assistance on navigating internal resources on self\-service and HR technology tools** **Qualifications:*** **Strong Customer Service skills** * **1 year of experience in HR preferred** * **Previous call center experience preferred** * **Virtual employees are required to have high speed interview with 25 MB download and15 MB upload** * **Remote employees are required to live within a 60 mile radius of an HCA Hospital** **Benefits** Work from Home, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include: * **Comprehensive benefits** for medical, prescription drug, dental, vision, behavioral health and telemedicine services * **Wellbeing support,** including free counseling and referral services * **Time away from work** programs for paid time off, paid family leave, long\- and short\-term disability coverage and leaves of absence * **Savings and retirement resources**, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partn