EverHealth - Revenue Analytics and Insights Manager (Remote, US)

At EverCommerce [Nasdaq: EVCM], we are on a mission to digitally transform the service economy with tailored, end-to-end SaaS solutions that simplify and empower the lives of our 725,000+ customers. As a leading service commerce platform, our modern digital and mobile applications create predictable, informed, and convenient experiences between customers and their service professionals in the areas of Home & Field Services, Health Services, and Wellness industries.We are building an extraordinary company and looking for talented, energetic, and motivated people to join our team. You can learn more about our Company, Culture and Values here:https://careers.evercommerce.com/us/enWe are looking for a Revenue Analytics Manager at EverHealth. EverHealth is simplifying the business of healthcare through simplified, user-centric software which streamlines the daily operations of healthcare practices. The right software can be critical to the health of a practice, and that’s why we’ve created an integrated ecosystem of intuitive, easy to use products that work with how providers run and grow their business. Role:The Revenue Analytics Manager is a senior individual contributor and people leader within EverHealth's Revenue Operations function. This role sits at the intersection of customer intelligence and commercial insight and is responsible for building and running the analytics capability that helps EverHealth retain customers, expand revenue, and make smarter go-to-market decisions.Reporting directly to the VP of Revenue Operations with a dotted-line relationship to the VP of CX, this manager will spend approximately 70% of their time as the embedded analytics partner for existing customers working closely with the CX organization and Account Managers, analyzing and creating insights across the full post-sale lifecycle, including Onboarding, Customer Success, and Support Operations.EverHealth is at an inflection point. Pipeline quality, net revenue retention, and ICP intelligence are all critical priorities, and today there is limited analytical horsepower dedicated to bringing visibility across the customer lifecycle for all Everhealth product lines and transforming fragmented customer signals and Voice of Customer insights into clear, actionable recommendations. You will play a critical role in surfacing critical data and insights that drive results such as improving time to value, increasing forecasting accuracy, and improving operational efficiency.Responsibilities:Post-Sales Analytics (70%)Customer Health Scorecard and MetricsOwn the Customer Health Scorecard — design, maintain, and continuously refine leading indicators across the customer lifecycle (onboarding, adoption, nurture, renewal, expansion and support)Enable faster, higher-confidence decision-making across CX and cross-functional teamsDefine and maintain CX metric definitions (Onboarding, Customer Success, and Customer Support) in collaboration with CX Leadership, Finance and broader RevOps team to ensure a single source of truthActionable insights to drive NRRBuild and operate churn signal models that surface at-risk accounts ahead of renewal conversationsSurface expansion signals and collaborate with the CX and AM teams to translate data into pipeline opportunitiesProactively identify opportunities to improve efficiency, retention, and customer experienceTranslate VoC insights into prioritized recommendations for CX and Product, tied to revenue outcomesDrive operational efficiencyDevelop and maintain post-sale performance reporting (onboarding completion, time-to-value, SLA compliance, CS coverage ratios, Expansion and product penetration ratios)Partner with CS, AM, and Onboarding leads as a strategic thought partner — attending key team meetings, proactively flagging risk, and bringing forward insights before they are requestedPartner with Support teams to optimize workflows, routing, and AI/chat performanceIdentify, evaluate, and implement AI and machine learning tools that accelerate analytics output — from automated CRM data enrichment and deduplication to AI-assisted churn scoring and propensity modelingLeverage large language models (LLMs) and AI-assisted workflows to automate recurring reporting tasks, freeing bandwidth for higher-order analysis and strategic insight workRevenue Operations — Insights & Analytics (30%)Embed Agentic solutions across the GTM insights and analytics environment while ensuring maximization of AI toolsOwn and maintain EverHealth's ICP framework — analyzing closed-won, closed-lost, and customer health data to continuously refine the ideal customer profileLead structured Win/Loss analysis: design the methodology, run interviews or data pulls, synthesize findings, and distribute insights to Sales and Product leadershipMaintain cohort analysis across the customer base — tracking performance by segment, product line, and acquisition channelSupport territory and capacity planning with data modeling in partnership wi