Client Escalation Manager

Role OverviewLead the resolution of complex, high-priority client issues, develop a high-performing team, and partner across departments to drive timely resolution of escalations.What You Will DoDirectly supervise a team, manage workload distribution, conduct quality reviews, and maintain a high standard of escalation management.Why It Might Be a FitCombine strong people leadership, healthcare client experience, and operational problem-solving skills to drive issue resolution and process improvements.Requirements3–5 years of experience in client escalations, customer operations, account management, client services, or a related client-facing operational roleExperience supporting Medicaid, Medicare, commercial health plans, or other healthcare payer organizationsDemonstrated people leadership experience, including coaching, performance management, and team developmentStrong analytical, critical thinking, and problem-solving skillsExcellent written and verbal communication skills, including experience communicating with external clients and senior stakeholdersExperience using CRM platforms, case management systems, ticketing systems, or reporting toolsBenefitsCareer growth and development opportunities in a mission-driven organizationCompetitive salary and annual bonus opportunitiesComprehensive medical, dental, and vision insurance401(k) with company matchGenerous PTO, paid company holidays, and paid parental leaveOriginally posted on Himalayas