Senior Automotive SAAS Performance Manager

Senior Performance Strategist II (Tier 2\) – Automotive Performance Manager Company: Matador AILocation: Gainesville, Florida (Remote with Travel as Needed)Job Type: Full\-Time About Matador AI Matador AI helps automotive dealerships generate more appointments, improve customer engagement, and increase revenue through AI\-powered texting, chat, voice, and automation. Our Performance Team partners directly with dealership leadership to optimize operations, improve CRM processes, and maximize return on investment through AI\-driven customer engagement. Position Overview Matador AI is seeking an experienced Senior Performance Strategist II to serve as a Tier 2 strategic advisor for some of our largest and most complex dealership groups. This is a senior\-level customer performance role designed for someone with extensive automotive retail experience who understands dealership operations, CRM workflows, variable operations, fixed operations, and customer lifecycle management. As a Tier 2 strategist, you will work with dealership executives, General Managers, Dealer Principals, Sales Managers, BDC Directors, Service Directors, and ownership groups to improve dealership performance through process optimization, AI strategy, training, and operational consulting. This position goes beyond account management. You will be expected to diagnose performance issues, build strategic action plans, mentor junior Performance Strategists, and serve as an escalation resource for high\-value accounts. Key Responsibilities * Manage a portfolio of enterprise and strategic automotive dealership accounts. * Serve as the primary performance consultant for assigned dealerships. * Conduct executive\-level business reviews focused on ROI, performance trends, adoption, and operational improvements. * Analyze dealership performance metrics including engagement rates, appointment conversion, response times, AI performance, CRM activity, retention campaigns, and customer communication. * Identify process breakdowns within dealership sales, BDC, service, and customer follow\-up operations. * Develop customized performance improvement plans for each dealership. * Review AI conversations, automation workflows, call performance, and customer journeys to ensure best practices are being followed. * Lead onboarding, advanced training sessions, and quarterly strategic planning meetings. * Partner with Product, Support, Engineering, and Implementation teams to resolve complex customer issues. * Act as the Tier 2 escalation point for challenging customer situations and high\-priority accounts. * Mentor and assist Tier 1 Performance Strategists with strategy, troubleshooting, and account planning. * Provide recommendations on CRM configuration, automation strategies, lead management processes, and dealership communication workflows. * Maintain detailed account documentation, action plans, and follow\-up items within CRM. * Identify expansion opportunities and partner with the sale