Senior Business Consultant

eClinical Solutions helps life sciences organizations around the world accelerate clinical development initiatives with expert data services and the elluminate Clinical Data Cloud – the foundation of digital trials. Together, the elluminate platform and digital data services give clients self-service access to all their data from one centralized location plus advanced analytics that help them make smarter, faster business decisions. You will make an impact:  The Senior Business Consultant role is responsible for supporting elluminate customers through the transition from implementation and early adoption to a sustainable and effective operating state. This role partners with customers to help establish the processes, governance, and operational practices required to successfully adopt and optimize elluminate across clinical data management, analytics, and regulatory use cases.This position combines product expertise, business process consulting, and customer enablement, with a focus on driving adoption, operational readiness, and customer success.Accelerate your skills and career within a fast-growing company while impacting the future of healthcare. Your day to day:Customer Enablement & TransitionSupport customer transition activities from implementation or managed services into a more self-sufficient operating modelAssist in assessing customer readiness across people, process, governance, and technologyContribute to transition plans and customer success milestonesGuide customer teams on elluminate usage, workflows, and operational best practicesDeliver customer enablement sessions and knowledge transfer activitiesBusiness Process & Operational ConsultingAdvise customers on operational processes and responsibilities related to elluminate ownership and usageSupport governance processes for data ingestion, quality, access, and analytics consumptionAssist in the development of SOPs, playbooks, and internal documentation aligned to elluminate workflowsHelp align elluminate capabilities with customer business objectives and clinical data strategiesEngage effectively with different user persons (clinical data managers, medical monitors, clinical scientists, and study teams) to drive workflow adoption and operational alignment.Product & Platform ExpertiseDevelop strong expertise in elluminate functionality, configuration options, and recommended usage patternsTranslate platform capabilities into practical business processes and user guidanceCollaborate with Product, Customer Success, and Professional Services teams to share customer feedback and adoption insightsValue Realization & AdoptionIdentify opportunities for customers to expand or deepen use of elluminate capabilitiesDefine KPIs and success metrics to measure customer maturity and independenceProactively mitigate adoption risks and identify gaps in customer capability or understandingSupport renewal and expansion conversations through demonstrated value realizationCross-Functional CollaborationWork closely with Implementation, Managed Services, Customer Success, and Support teams to ensure smooth handoffsContribute to the development of standardized transition frameworks, templates, and enablement materialsOther duties as assignedTake the first step towards your dream career. Here is what we are looking for in this role. Qualifications:Sc, B.Tech or MS and/or equivalent work experience preferred6–8+ years of experience in SaaS service delivery, consulting, customer success, or advisory roles preferredExperience working with enterprise platforms, data platforms, or regulated industry software preferredExperience supporting customer adoption, enablement, or operational transition initiatives preferredStrong consulting and customer engagement skills with the ability to translate technical platform capabilities into practical business processesEffective problem-solving and organizational skillsStrong communication and facilitation skills, including customer-facing presentationsExperience working with life sciences or clinical development software (EDC, data management, analytics platforms)Ability to collaborate effectively across cross-functional and global teamsStrong stakeholder management and customer relationship skillsAccelerate your skills and career within a fast-growing company while impacting the future of healthcare. We have shared our story, now we look forward to learning yours!eClinical is a winner of the 2025 Top Workplaces USA Award for Remote Work! We have also received numerous Top Workplaces Culture Excellence Awards celebrating our exceptional company vision, values, and work-life balance. See all the details here: https://topworkplaces.com/company/eclinical-solutions/eClinical Solutions is a people first organization. Our inclusive culture values the contribution that diversity brings to our business. We celebrate individual experiences that connect us and that inspire innovation in our community. Our team seeks out opportunities to learn,