Remote Automotive Tuning Representative

Overview: **Want to join a team of fellow muscle car, truck, and off\-road enthusiasts?** Come **Dream, Build, and Drive** with us! **WHO IS TURN5?** Turn5 is one of the largest and fastest growing e\-commerce retailers in the Greater Philadelphia area. Best known for our award\-winning, e\-commerce platforms, AmericanMuscle.com, ExtremeTerrain.com, and AmericanTrucks.com, we’ve been engaging muscle car, truck, and off\-road enthusiasts with exceptional products, services, and experiences since 2004\. With the acquisition of Eckler’s in 2022, a pioneer in classic car restoration \& modification for over 60 years, Turn5’s catalog of brands has expanded to now offer aftermarket automotive products for vehicles as classic as the Model T. Our purpose, however, extends beyond selling car parts. We have a commitment to creating meaningful customer experiences at every step of their journey. Whether it’s supplying a unique product that customizes the look and feel of their ride, providing thousands of educational videos for the DIYer or leveraging user generated content to inspire even the most experienced owner, we are obsessed with ensuring we reach as many like\-minded gearheads across the globe. **POSITION SUMMARY** Under the direction of the Tuning \& Sales Management Team, the **Tuning Support** **Tech I** performs various duties within the Tuning Support Division of the Sales Department. This position is essential in directing consumers to the best aftermarket parts for their vehicle and associated tuning needs. **QUALIFICATIONS*** 1\+ year of previous Customer Service experience. * High school diploma or an equivalent combination of education and experience. * Ability to maintain attendance as defined by company policy. * Ability to maintain professionalism and use tact when dealing with difficult customers. * Excellent communication and interpersonal skills. * Upon hire, successful completion of the Turn5 tuning new hire training program. * Ability to maintain attendance as defined by company policy. * Proficiency in computer keyboarding and internet skills \-i.e., Microsoft Outlook, Excel, etc. * Must have or have the ability to acquire automotive knowledge in all supported vehicles. * Excellent organizational skills with the ability to handle multiple tasks simultaneously. * Oral and written communication, interpersonal skills. * Ability to prioritize workload and meet deadlines. * Have a reliable PC and sufficient internet speed to be effective in the role and meet expectations. * Bi\-lingual a plus. **PERKS \& BENEFITS*** **Health Insurance:** Medical, dental, and vision coverage * **Financial:** 401(k)/Roth plans with generous company match! * **Work Life Balance:** Remote work, PTO (Paid Time Off), paid holidays, Paid Parental Leave, travel assistance \& confidential life services (i.e., counseling, consultation \& wellness services), YMCA membership reimbursements * **Automotive Enthusiast Program:** + Employee Discounts **\-** All