VP, Associate Technology Experience

Become a part of our caring community The Vice President of Associate Technology Experience (ATX) will set the strategy, vision, and execution for Humana’s end-to-end digital workplace, delivering seamless, secure, and differentiated technology experiences for Humana's entire workforce ecosystem, including Humana associates, subsidiary associates, business process outsourcing (BPO) resources, clinical caregivers, contractors, and outsourced technology personnel. The VP is accountable for defining persona-based digital workplace strategies that optimize productivity, collaboration, compliance, and experience outcomes for each workforce segment. . Reporting to the CTO, this role provides executive leadership across engineering, operations, and experience strategy, leading a high-performing organization of over 500 team members with full P&L accountability for a budget exceeding $200M. The VP operates the function under a product operating model, organizing capabilities into value-stream-aligned product teams with end-to-end ownership from engineering through production operations. This leader will build an AI-native function — one where artificial intelligence is embedded into every layer of how ATX works, not merely what it delivers — driving frictionless, reliable, and scalable associate experiences that improve productivity, reduce operational complexity, and align directly with business outcomes. The VP of ATX will establish and govern Humana's Workforce Technology Experience Strategy, ensuring technology platforms, services, devices, collaboration tools, identity models, security controls, and support experiences are intentionally designed around the unique needs of distinct workforce personas. This includes direct accountability for technology experiences supporting: •Humana Associates •Associates employed by Humana subsidiaries and affiliated entities •Business Process Outsourcing (BPO) resources •Clinical caregivers and care delivery teams •Outsourced technology personnel, contractors, and managed service providers This leader will drive persona-based experience design, defining differentiated service models, technology standards, experience metrics, onboarding journeys, and productivity capabilities that enable each workforce segment to operate effectively while maintaining enterprise security, compliance, and governance standards.The Vice President of ATX is responsible for defining and executing a comprehensive vision and strategy for the modern digital workplace, encompassing end-user engineering, platform architecture, support services, and experience design. This role will lead the transformation of the associate technology ecosystem through the adoption of AI-driven capabilities, automation, and integrated platforms that enable proactive, self-service, and seamless user experiences. The VP will establish and advance enterprise standards for endpoint, collaboration, and productivity technologies while ensuring consistency, scalability, and security across a highly distributed and evolving environment. This leader will also drive convergence and standardization across business segments and subsidiaries (M&A), aligning technology investments with enterprise priorities and enabling a unified, equitable associate experience.The VP of ATX will operate the function under a product operating model, organizing engineering, operations, and support capabilities into product-aligned value streams with dedicated product ownership, integrated delivery squads, and clear outcome accountability from inception through production operations. Each product team carries end-to-end responsibility — roadmap, engineering, release, and operational reliability — eliminating the handoff friction of traditional siloed models. This leader will maintain a disciplined financial management posture, including multi-year investment planning, annual budgeting, quarterly business reviews, investment prioritization, benefit realization tracking, and cost transparency reporting to executive stakeholders. The VP will also champion a strong controls agenda, owning operational risk management, audit readiness, vendor risk governance, and compliance obligations across the ATX portfolio — ensuring the function operates with integrity, auditability, and resilience at enterprise scale.In addition to strategic leadership, the VP of ATX will oversee day-to-day operations of a large-scale, matrixed organization, ensuring operational excellence, cost optimization, and measurable improvements in associate satisfaction and productivity. The role requires disciplined customer satisfaction management as an operational practice — including structured voice-of-associate programs, closed-loop feedback mechanisms, experience governance forums, and executive reporting cadences — anchored to Digital Employee Experience (DEX), Customer Satisfaction (CSAT), and Net Promoter Score (NPS) Score outcomes. This leader will partner closely with executive stakeh