Customer Support – Pine Hosting Ltd (100% Remote)

**Customer Support – Pine Hosting Ltd** **About the Role:** Join our dynamic team at Pine Hosting as a remote Customer Support Representative! This contractor role is ideal for a young, passionate gamer with experience in game server hosting. You'll work full\-time on a fixed schedule (typically 8:00–4:00, with adjustments to better suit customer time zones), providing exceptional support to our users entirely from home. **Key Responsibilities:** * Provide timely, friendly, and effective support via email, live chat, Discord, and our ticketing system * Assist customers with server setup, troubleshooting, and hosting issues * Leverage your expertise in game server hosting for games such as those featured on our Games Page – including **Minecraft, Rust, Project Zomboid, Unturned, and Palworld** * Document solutions and customer feedback to continuously improve our support process * Outreach \& Sales **Requirements:** * Proven knowledge of game server hosting (experience in one or more of the listed games) * Passion for gaming and a strong commitment to customer support * Excellent written communication and problem\-solving abilities * Ability to work independently in a fully remote, structured environment **About Pine Hosting:** Founded in 2021, Pine Hosting is on a mission to make game server hosting simple, reliable, and enjoyable. Our intuitive control panel and high\-performance hardware empower both new and experienced server owners. We pride ourselves on delivering outstanding service and building a vibrant gaming community. **Salary \& Contract Details:** * **Type:** Contractor, Full\-Time (Remote – Work from Home) * **Hours:** 7Hr Rotation/ Weekends * **Pay Scale:** Please indicate on application If you’re excited about gaming, customer support, and working remotely for a cutting\-edge hosting provider, we’d love to hear from you! Job Type: Full\-time Pay: $8,000\.00 \- $12,000\.00 per month Application Question(s): * Is there anything else that you would like us to know about you? * Please list the appropriate games you are familiar with (READ THE JOB LISTING BEFORE ANSWERING \- If none then please do not apply) Experience: * customer support: 1 year (Preferred) Work Location: Remote