Technical Support Engineer

This is a remote position.Job Description​A Technical Support Engineer will research, diagnose, troubleshoot, and resolve customer issues in an accurate and timely manner. You will be responsible for handling product issues and follow standard procedures to escalate unresolved issues to appropriate internal departments.Key responsibility AreaWorking on JIRA tickets for product issues raised by clients.Taking API calls with clients and internal users.Closely working with other teams to get the issue resolved.Understanding new features and testing them for training purposes.Providing product/feature related training to internal teamsWorking on Kissflow tickets as tech support tasks.Working on new ideas to make existing processes more effective and efficient RequirementsB.Tech (IT) with proven Experience of 3-4 yearsExperience in working with JIRAExperience in implementing REST APIsGood in Excel ReportsBasic understanding on SQL queriesExperience in Integration of Software's Benefits100% Remote WorkingFlexible Working Hours Originally posted on Himalayas