Commercial Account Manager-Small Business

Come join our team!There are many reasons why EPIC Insurance Brokers & Consultants has become one of the fastest-growing firms in the insurance industry. Fueled and driven by capable, committed people who share common beliefs and values and “bring it” every day, EPIC is always looking for people who have “the right stuff” – people who know what they want and aren’t afraid to make it happen.Headquartered in San Francisco and founded in 2007, our company has over 3,000 employees nationwide. With locations spread out across the U.S., our local market knowledge and industry expertise helps support our clients' regional and global needs. We have grown very quickly since our founding, and we continue to see growth and success thanks to our hard-working and growth-minded employees.Our core values are: Owner mindset, Inspire trust, Think big, and Drive results. If these values and growth align with what you're looking for in your next career? Then consider joining our amazing team!JOB OVERVIEW:Join our Small Business Account Management team. This role focuses on providing high-quality account service to our small business clients!LOCATION: Remote US-based only, Pacific Time Zone working hoursWHAT YOU’LL DO:Processes (during non-renewal periods) applications, policies, endorsements, binders, certificates, audit requests and other items related to the servicing of clients.Assists clients with policy coverage, exclusions and related questions and assists Producers in servicing clients.Services client accounts with oversight of Producers or Account Executives, which includes research/analysis and handling of client questions on coverage and other policy/contractual issues. Makes routine policy adjustments.Conducts renewal process with oversight of Producers or Account Executives, including exposure analysis for client (e.g., reviews census/experience data, contractual requirements for insurance), strategizes with Producer/Account Executive and client regarding whether to market and if applicable, conducts market comparisons by analyzing insurance rate and renewal information, obtains and evaluates quotes, negotiates premium and commission rates on behalf of clients for best alternatives (with full authority from EPIC to act on its behalf), prepares proposal, and oversees accuracy of insurance binder.Provides support to Producers and, if applicable, Account Executives, including preparing presentations and proposals, and participating in meetings with prospective clients as part of team.Maintains client files in appropriate systems. prepares billing and provides standard office/administrative support.Consistently establishes and maintains high levels of trust and confidence with clients by initiating introductions, through periodic contacts, and by promptly responding and resolving client questions and issues.Process all applications, policies, endorsements, incoming mail, binders, schedules, certificates, audits, and other items related to the servicing of clients policies in a timely and accurate manner.Inform and educate clients about policy coverage, changes, exclusions, and insurance coverage needs.Assist clients in making coverage changesResponsible for timely, accurate invoicing and monthly expirations.Meet all quality and timeliness standards in the Agency Management System while properly documenting all activity.Other duties may be assigned.MarketingIn conjunction with the Sales Team, determine strategy which includes coverage determination, target pricing, marketing determination.Submit applications with proper supporting documentation and follow up to ensure timely receipt of quotes and policies.Aggressively and professionally negotiate premiums and commissions with underwriters and wholesalers.Prepare proposals and provide other technical support in the sales process as needed.Work with the Sales Team to refer current and prospective clients to E.P.I.C.’s Employee benefits, and Private Client Departments for solicitation for those lines of business.Other duties may be assigned.Personal and Organizational DevelopmentSet priorities and manage workflow for self to ensure efficient, timely, and accurate processing of all responsibilities.Maintain cordial and effective relations with clients, co-workers, carriers, wholesalers, vendors, and other business contacts.Maintain up-to-date proposals, workflow logs, manuals or other required documentation and records.Interact with others effectively utilizing good communication skills, cooperating purposefully, and providing information and guidance as needed to achieve the business goals of the Company.Stay informed regard industry information, new product/program developments, coverages, legislation, technology to continuously improve knowledge and performance.Other duties may be assigned.Work effectively to resolve problems or enhance service in a timely manner.Ability to work in a fast-paced environment with demonstrated ability to juggle multiple competing tasks and