Contact Center Representative - Hybrid Remote

**EXCELLENT PAY AND BENEFITS!** Be a part of one of the most successful financial institutions in the country!! Star One Credit Union is one of Silicon Valley's largest, member\-owned financial institutions. Star One offers financial services to more than 129,000 members worldwide. With assets over $9 billion, Star One is ranked 19th in total assets among over 4,900 credit unions nationally. For ten years in a row, Star One has been ranked \#1 by America's Credit Unions for providing the highest direct financial benefit to the members we serve. We offer **AMAZING BENEFITS** that help keep our employees healthy and shining bright!!! * 401(k) Plan, Match, and Profit Sharing * Annual Wellness Benefit * Education Assistance * Employee Loan Discounts * Medical, Dental, and Vision (Effective date of hire) * Paid Holidays * Paid Time Off Program * Staff Incentive Variable Pay (Bonus) **Job Title: Contact Center Representative** Responds to member questions regarding accounts, loans, and other credit union products and services. **Hours:** Monday through Friday from 10:15 a.m. to 7:00 p.m. and rotating weekends 8:30 a.m. to 5:00 p.m. with a day off during the week. Scheduled off on New Year’s Day, Thanksgiving and Christmas with all other holidays subject to a rotating schedule. **Salary Range:** $52,300 \- $71,800 per year, which is base pay. Compensation will be based on candidate qualifications. **Job Scope/Duties** * This position handles a variety of member service engagements; phone calls, chat, video calls and secured emails in a prompt, courteous and professional manner. * Answers or obtains answers to member questions regarding accounts, loans and/or credit union products and services. * Recognizes and offers members product or service options to best fit the member’s needs. * Resolves or escalates complaints through appropriate channels. * Processes member requests such as funds transfers, stop payments, change of address, official check requests, order/block/replace plastic cards, check orders, check or statement copies, basic adjustments, etc. * Performs other duties and assignments including administrative, special projects and supports general Call Center functions. **Experience/Minimum Education Requirements** * Requires a minimum of two (2\) years of current and relevant experience in a financial institution. * Call Center or strong member telephone experience is required. * Bachelor’s degree in Business Administration, Accounting, Finance, or the equivalent level of education and experience. **Knowledge/Skills/Abilities** * Must be knowledgeable of practices, regulations, procedures and standard accounting necessary to perform duties commonly found in financial institutions. * Must have excellent written and verbal communication skills. * Attention to detail with high rate of accuracy is required. * Self\-motivated, able to multi\-task with the ability to work well under pressure with moderate to no supervision in a fast paced