German Payroll Lead

I. GENERAL INFORMATIONRoleProfileJob Level4S –Delivery,LeadSpecialistReporting ToJob Level5–Delivery, Senior ManagerDirect ReportsNoneII. ROLE DESCRIPTION Overallobjectiveof the RoleResponsible for supportingthe country and usingyourfunctional and technicalexpertiseand country specific knowledge to supportthe operational teamsto ensure they are skilled and knowledgeable in meeting our client(s) deadlinesMainResponsibilitiesDelivery Key responsibilities:SupportManagers with client engagement, ensuring all information isaccurateand provided on timeSupport the Sales process to ensurescope of service isfeasibleand highlight any concernsimmediatelyto the Senior Operations ManagerProvide support and guidance for allimplementations andgo lives, whilstensuring automationand standards areutilized Lead projects designed to improve customer satisfaction and business performanceProvide daily functional support to the teams, to support the successful delivery of payrollsResponsible for themaintenance of the CountrySolution workbookResponsible for the management of the legislation roadmap and ensuring the team are upskilled in upcoming changes and processes are updated where needed Responsible for the resolution of Technical/Functional issues escalated from the teamand ensuring all system issues/defects are reported correctly and tickets are logged with the necessary details andevidencesso Application Services and/or Products can investigate Working with Operational Management, Transformation and Products to implement automation,innovationand any continuous improvementprogrammesResponsible forYear Endto ensure deadlines are met successfullyProactivelyidentifyupsell opportunities SupportManagementwith the resolution of client escalations, along with lessons learntUpskill and developteam membersthrough training delivery and coaching to enable them to fulfil their roleAlightSecurity Standards are adhered and followedAbility to recognize and deal appropriately with sensitive and confidential informationTime Recording to be completed on timeand accuratelyContribute to team meetings and raise any issuesimmediatelyto yourOperationsManagerEnsure you are up to date with allAlight announcementsand communicationsBuild good relationships with all lines of businessesParticipates in projects as needed and assignedKey Criteria tomonitorperformance Adherence to all Security and Compliance procedures100% Attainment of customer SLA agreementsAdherence to quality standardsAdoption and support of innovation initiativesReduction of client escalations through knowledge transfer to both clients and colleaguesDemonstrate professionalism and act responsiblyAbility to effectively communicate with all levels within the businessAlightCore CompetenciesBe Accountable - Take advantage of the World of Opportunity anddemonstratepersonal responsibility and eagerness to explore& acquirethe necessary skills. Be a key team player by collaborating and sharing knowledge toaccomplishpersonal and team results. Solve Problems - Be a resourceful problem solver by proactivelyidentifyingproblems or challenges in the workplace and put forward creative solutions to drive continuous improvementTake Ownership - Proactively seeks clarity of role, accomplishment of individual & teamobjectivesand future personal career opportunitiesBe Client Centric - Actively responds to meeting the expectations and requirements of internal and external clients. Ensure a balanced approach between client requirements andAlightprioritiesBe Effective -Demonstrateknowledge of theAlightWay, ourvaluesand levers for success. Contribute and work to agreed global standards,utilizetools & technologies to act fast to achieve maximum personal productivity. Ensure work can be carried out in a repeatable, scalable wayIII. REQUIRED EXPERIENCEProfessional /Job ExperienceStrong knowledge of the various inputs and outputs such as third-party interfaces, timekeeping, tax filing/compliance,benefitsand other key areas that integrate with payrollAbility toidentifyand mitigate risksStrong knowledge of MS Office tools such as Excel, Word, and PowerPointFlexibility to support a global and fast paced environment Attention to detailExcellent written and verbal skillsSelf-motivated and a willingness to learn Ability to collaborate and work in a team environment, as well as independently while adhering to processes and proceduresAcademic DegreeEducation and TrainingEssential BA/BS in a business-related field such as Accounting, Human Resources, Business Administration, or equivalent combination of education & experience5-8 years relevant experience administering Payroll in an HR consulting, HR Outsourcing or Corporate environmentExpert knowledge on payroll processes,practicesand associated legislationDesirable HRIS knowledge: Workday, SAP, or PeopleSoft knowledge preferredPayroll certifications, PDL, VPSExperience managing small-medium scale projectsWe offer you a competitive total rewards package, continuing educa