Administrative Assistant - Clinical Operations

Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries.This role will support leadership and teams by managing administrative workflows, coordinating activities, and ensuring adherence to internal processes and regulatory requirements. The ideal candidate brings strong attention to detail, training support experience, and the ability to manage multiple priorities in a fast-paced environment.Job title:Administrative Assistant - Clinical OperationsJob Description:Position SummaryWe are seeking a highly organized and proactive Administrative Assistant with experience in operations, regulatory compliance, and cross-functional coordination. This role will support leadership and teams by managing administrative workflows, coordinating activities, and ensuring adherence to internal processes and regulatory requirements. The ideal candidate brings strong attention to detail, training support experience, and the ability to manage multiple priorities in a fast-paced environment.Key ResponsibilitiesProvide administrative and operational support to leadership and functional teamsManage calendars, schedule meetings, and coordinate logistics across internal and external stakeholdersPrepare, edit, and maintain reports, including compliance tracking and operational performance documentationMaintain organized filing systems for audit-ready documentation and regulatory compliance recordsSupport training coordination, including onboarding materials, scheduling sessions, and tracking completionAssist in process documentation, updates, and improvements to ensure operational efficiencyMonitor workflows, track deadlines, and follow up on action items to ensure completionCoordinate communication between departments and support resolution of operational issuesCompile data and assist with reporting related to quality assurance, compliance, and productivityHandle confidential information with a high degree of professionalism and discretionQualifications3–7+ years of administrative, operations, or business support experienceExperience in regulated environments (e.g., banking, financial services, healthcare, or compliance-driven industries)Strong knowledge of administrative coordination, reporting, and documentation practicesProficiency in Microsoft Office Suite (Excel, Word, Outlook, PowerPoint)Experience supporting training programs, process improvement, or project coordinationExcellent organizational, communication, and multitasking skillsHigh attention to detail and ability to work independentlyPreferred QualificationsExperience with process improvement, quality assurance, or reporting initiativesPrior experience supporting call center or operations teamsFamiliarity with regulatory frameworks such as BSA, KYC, CIP, or related compliance programsKey CompetenciesOrganizational excellence and workflow managementStrong written and verbal communicationProcess improvement mindsetCritical thinking and problem-solvingCollaboration and stakeholder engagementTime management and prioritizationConfidentiality and ethical judgmentSagility is an Equal Opportunity Employer/Vet/DisabilityLocation:Work@Home USAUnited States of AmericaOriginally posted on Himalayas