Customer Service Representative (CSR) Remote

**Linkedin:** https://www.linkedin.com/company/mindfriend **Location:** 100% Remote **Job Type:** Full\-time / Part\-time **About Mind Friend** At Mind Friend, we believe that accessing quality mental healthcare should be as simple as reaching out to a good friend. We are a fast\-growing telehealth platform dedicated to providing compassionate, accessible, and effective psychological support to our clients from the comfort of their homes. We are looking for a highly empathetic and organized **Telehealth Psychologist Assistant** to join our fully remote team and support our licensed psychologists in delivering top\-tier care. **Requirements** What You’ll Do* **The Setup Expert:** Guide new users through account creation, integration, and initial profile settings via live chat and screen\-share. * **Account Troubleshooting:** Resolve complex login issues, billing discrepancies, and permission settings with speed and precision. * **Tech Translator:** Take "tech\-speak" and turn it into clear, simple instructions for our non\-technical users. * **AI Collaboration:** Use our internal AI co\-pilot tools to summarize history and provide faster, more accurate resolutions. ✅ You’re a Great Fit If:* **Experience:** You have 1–2 years in a remote customer\-facing role (SaaS or Tech experience is a huge plus!). * **The "Helper" DNA:** You genuinely enjoy the "Aha!" moment when a customer finally understands a feature. * **Tech\-Fluent:** You’re comfortable with CRMs (Zendesk/Salesforce), Slack, and modern AI productivity tools. * **Clear Communicator:** Your writing is professional, warm, and free of typos. **Benefits** **5 days training provided** Remote Setup Requirements* A quiet, dedicated workspace. * High\-speed internet (Minimum 50 Mbps down / 10 Mbps up). * Comfortable using video for team syncs and occasional customer "guided setups." **Why You’ll Love It Here** * **100% Remote:** Work from wherever you're most productive. * **Tech\-Forward:** We use the latest AI tools to handle the "boring" stuff so you can focus on meaningful human interaction. * **Growth Path:** We prioritize internal promotions to Lead CSR, Quality Assurance, or Product Management.