AI Engineer - REMOTE USA

**AI Engineer \- Cognigy** **100% remote** **1099 Contractor** Why We’re Different: Acliviti doesn’t just advise clients \- we co\-create their vision, align internal teams, and help them stay ahead of what’s next. We are a vendor\-neutral consultancy that helps enterprise organizations define strategy, lead execution, and provide ongoing support \- all while aligning stakeholders and delivering outcomes that matter. We Are:* Experts in customer experience delivering operational and technical transformation * Strategic partners who stay engaged before, during, and after implementation to ensure objectives are achieved * Boardroom translators \- connecting CX vision, technical platforms, and financial value * Outcome\-driven professionals who know 95% of spend is on human capital, not just tech * Remote\-first and cross\-functional, with deep expertise across industries Our Clients Are:* Enterprise organizations modernizing their customer engagement ecosystem * CX, IT, Operations, and Finance leaders seeking true stakeholder alignment * Teams navigating complex transformation programs with high visibility and high stakes * Businesses who need business cases, vendor guidance, and enterprise\-class execution * Companies looking to optimize revenue \& cost models, reduce friction, and drive customer growth How We Solve: We lead clients through a continuous improvement cycle with three integrated service areas: Strategy: We help clients define where they’re going \- and how to get there.* Customer Experience Design * Performance Optimization * Transformation Capabilities Execution: We lead execution across people, platforms, and processes.* Technical Platform \& Capabilities * Operational Management * Data \& Analytics Managed Solutions \& Support: We stay engaged post\-launch to ensure long\-term success.* Operational \& Technical Oversight * Outcome \& Expense Management * Artificial Intelligence \& Data Segmentation The ideal candidate should have demonstrated experience with **conversational AI, virtual agents, LLMs, APIs, integrations, and software engineering** and be capable of learning the Cognigy platform quickly. Experience with platforms such as **Dialogflow, Microsoft Copilot Studio, Amazon Lex, Google CCAI, Kore.ai, IBM Watson, Yellow.ai, Voiceflow, or similar conversational AI platforms** would be considered relevant transferable experience. The successful candidate will have strong AI engineering and integration fundamentals and the ability to quickly learn and apply those skills within the Cognigy platform. **Conversational AI \& Automation** * Experience designing and developing conversational AI, chatbots, virtual agents, or voice assistants * Understanding of conversational flows, dialogue management, intents, and business logic * Experience working with Generative AI and Large Language Models (LLMs) * Prompt engineering and LLM configuration * Understanding of AI response validation, guardrails, fallback logic