Lead AI Engineer

**Bilingual Senior AI Engineer:** Location: Charlotte, NC (4 days 1 day remote) Duration: 12 Months Local Nearby Candidates Required on W2 only **Key Responsibilities:** * Architect and develop AI\-driven IVR and conversational systems using Python * Build English\-Spanish translation systems. * Perform data analysis using SQL on large\-scale IVR and interaction datasets * Design and deploy LLM workflows (prompt engineering, RAG, evaluation) for voice and chat use cases * Lead development of agentic AI workflows for multi\-step customer interactions * Establish LLMOps best practices, including monitoring, evaluation, and lifecycle management * Partner with IVR platform, speech engineering, and product teams * Mentor offshore and junior AI engineers **Required Skills \& Experience:** * 5\+ years of experience in AI / ML * Very strong proficiency in Python * Proven expertise in NLP, including: Text classification, Clustering * Hands\-on experience with LLMs: Prompt engineering, Evaluation frameworks, Retrieval\-Augmented Generation (RAG) **Good to Have:** * Experience with Agentic AI and multi\-agent orchestration * Experience with LLMOps / MLOps in production environments * Familiarity with IVR platforms and speech technologies (ASR, NLU, TTS) **For applications and inquiries, contact:** hirings@openkyber.com