Customer Education Learning Architect

**Customer Education Learning Architect** **Overview** ChurnZero is rethinking how customer enablement works. We are moving away from static, long\-form courses and toward learning that is embedded, contextual, and available in the moment our customers need it. The CE Learning Architect is the builder behind that shift. Where the Sr. Manager of Customer Education owns the enablement vision, framework, and strategy, this role turns that strategy into scalable learning experiences customers actually use. You understand the whole learning system from how a customer moves from onboarding to confident, expert user and you’ll build the structured curricula, in\-the\-moment education inside ChurnZero, and asynchronous e\-learning modules in our Academy that get them there. This is a hands\-on execution role. You will build in\-app walkthroughs and Success Centers, design and iterate on e\-learning modules and assessments, and keep our education accurate and current as the product evolves. Your goals center on tactical enablement education, reduced time\-to\-value for new customers, and building in\-product learning that scales. Success in this role looks like reduced support ticket volume, increased self\-serve engagement, and high knowledge base and Academy satisfaction ratings. **Job Title:** Customer Education Learning Architect **Classification:** Exempt **Reports to:** Senior Manager, Customer Enablement **Location:** Remote, US\-based **Target Salary Range:** $80,000 to $100,000 **What You’ll Own** **Scalable Learning Infrastructure \& Curriculum** * Build structured curricula and asynchronous e\-learning modules that move customers from “how to set up” to “how to use.” * Design and iterate on storyboards, course assessments, and structured learning paths by customer role, segment, and maturity level. * Build and refresh certification tracks that map to those learning paths and reflect current product competency. * Drive async, self\-serve adoption so customers can realize value without waiting on live delivery. **In\-Product \& In\-the\-Moment Learning** * Build in\-app learning experiences via Walkthroughs and Success Centers inside ChurnZero. * Create contextual, in\-the\-moment education that meets customers where the work actually happens. * Reduce reliance on long\-form static content where embedded guidance drives better outcomes. **Content Accuracy \& Relevance** * Keep education current across ChurnZero and the Academy as the product changes, decreasing education lag on new product releases. * Make targeted updates to existing modules when product changes affect accuracy. * Run regular content audit passes: flag outdated screenshots, deprecated workflows, and stale examples. **Cross\-functional Collaboration** * Sync with Product on the release roadmap to anticipate curriculum update needs ahead of launch. * Incorporate feedback from the Sr. Manager of Customer Education on live delivery gaps and