Head of Community

Head of CommunityFull-Time | RemoteSick of community roles that revolve around posting content, replying to comments, and chasing engagement metrics?Do you want to build something that genuinely changes people's lives?At Profitable Tradie, our community isn't a marketing channel. It's where trade business owners come when things get tough. It's where they ask for help, have their thinking challenged, receive honest feedback, and celebrate the wins that come from doing the work.We're looking for someone to lead that community.Someone who can coach, challenge, facilitate meaningful conversations, and create an environment where members don't just consume content—they help each other succeed.If you believe the strongest communities aren't built through algorithms or engagement hacks, but through trust, accountability, and shared success, this role could be perfect for you.Who We AreProfitable Tradie is a fast-growing coaching and consulting company helping plumbing, electrical, and other trade business owners throughout New Zealand, Australia, and North America.Our mission is simple: Turn great tradespeople into great business owners.Our community is one of the biggest reasons our clients achieve incredible results. It's where members learn, share, challenge each other, celebrate wins, and receive real feedback from people who understand exactly what they're going through.As our membership continues to grow, we're looking for someone to take ownership of this experience and help build a world-class community that members couldn't imagine being without.This isn't a community management role.It's a leadership position for someone who understands coaching, knows how to facilitate meaningful conversations, and can create an environment where members stay engaged, accountable, and committed to improving their businesses.What You'll Be DoingWe're looking for a Head of Community who will own the health, engagement, and long-term success of our member community.In this role you'll:Create an engaged, high-performing community where members consistently show up, participate, and support one anotherBecome the trusted voice inside our member Facebook groups, creating conversations that drive action and accountabilityWelcome new members and establish community rituals that encourage long-term engagementReview member work including sales letters, job ads, pricing documents, sales scripts, marketing campaigns, and operational documentsProvide expert feedback while encouraging meaningful peer-to-peer coaching and collaborationRun multiple live Q&A coaching sessions each week, facilitating discussions that deliver practical outcomesCoach members through real business challenges while ensuring advice aligns with their existing coaching plansWork closely with our coaching team to ensure members receive consistent guidance and supportIdentify members who may be disengaging and proactively reconnect them before they lose momentumCelebrate member wins and success stories that inspire the wider communitySupport our coaching inbox by providing timely, high-quality responses that move members forwardBuild systems that continually improve engagement, member experience, and community health as we growYour success won't be measured by how many comments you reply to.It will be measured by the strength of the community you build, the conversations you create, the members you retain, and the number of business owners who become better because they were part of it.Who You AreWe're looking for someone who naturally builds trust, challenges people with care, and creates communities where people genuinely want to contribute.You'll succeed in this role if you:Have coaching experience and know how to challenge people while making them feel supportedHave strong business knowledge across sales, marketing, pricing, recruitment, operations, or running successful trade businessesCan confidently review business documents and provide practical, actionable feedbackAre an excellent facilitator who can confidently lead live group coaching sessionsKnow when to coach, when to challenge, and when to involve another member of the coaching teamHave exceptional written communication skillsThink in systems and long-term member experience rather than simply reacting to commentsHold high standards while creating an environment where people feel comfortable asking for helpTake ownership and thrive in a fast-paced, high-performance environmentExperience in business coaching, trades, service businesses, or membership communities will be highly regarded.This role isn't for someone who simply wants to manage a Facebook group. It's for someone who wants to build a community that genuinely changes businesses and lives.Why Join Us?At Profitable Tradie:You'll build one of the strongest business communities in the trades industryYou'll directly influence member success, engagement, retention, and business outcomesYou'll work alongside an experienced coaching and leadership t