Admissions Specialist

### **Who We Are** Within Health is revolutionizing eating disorder treatment through our innovative telehealth platform. We provide remote clinical services at the Partial Hospitalization Program (PHP) and Intensive Outpatient Program (IOP) levels of care. Our mission is to transform lives by increasing access to quality eating disorder treatment, improving patient outcomes, and fostering healing in a compassionate, stigma\-free environment. We combine clinical expertise with cutting\-edge technology to address the complex needs of individuals with eating disorders, creating a future where effective treatment is accessible to all who need it. ### **Our Culture** Within is a purpose\-driven physician\-led healthcare organization committed to innovation, compassion, and integrity. We bring together clinicians, technologists, and eating disorder professionals to transform lives through exceptional care. In 2025 and 2026, we were named one of Forbes’ Top Startup Employers in the U.S, a recognition based on performance and reputation. ### **The Role** The Admissions Specialist is the first point of contact for clients seeking eating disorders treatment from Within Health, as well as those seeking program information for their loved ones and providers seeking treatment for their patients. The Admissions Specialist strives to convert inquiry calls to admissions by building a rapport with the individual, family and/or loved ones as well as assessing the level of care needed. The Admissions Specialist manages the administrative elements of the intake process, allowing clients to focus on recovery. ### **What You'll Do** * Answers incoming phone calls for eating disorders treatment inquiries and returns calls in a timely manner. * Collects identification, referral and insurance information and assesses treatment eligibility based on admissions criteria, clinical presentation and insurance policies. * Maintains updated knowledge on programming and demonstrates ability to highlight program features specific to caller’s needs. * Manages active leads and opportunities in the database system. * Maintains communications with individuals or families, sometimes after typical business hours and on weekends and enters detailed documentation for all calls. * Manages referral responsibilities to other treatment programs when appropriate. * Responsible for obtaining records from outside professionals (i.e., referring physicians, hospitals, labs, and treatment facilities). * Assists with running verification of insurance benefits. * Clearly and directly explains insurance coverage and payment options to families and/or providers. Negotiate payment arrangements if needed. * Conducts clinical intake assessments with potential clients and their families. * Completes bio\- psycho\-social assessments * Works with team in collaboration of medical clearance * Assures thorough communication with all relevant referents * Interfaces with clinical team to assure relevan