Client Services Director

This is a remote position.Our client is looking for a Client Services Directorto lead their account management function and ensure consistent performance against clearly defined KPIs. This role is central to client retention, revenue stability, and team execution.They operate within the digital marketing space and have built a strong reputation over the past few years by delivering measurable growth for clients through structured, performance-driven strategies.This position focuses on managing and scaling the account management team, overseeing high-value client relationships, and maintaining accountability across revenue and service metrics. The ideal candidate is confident leading teams, comfortable with revenue ownership, and experienced working directly with executive-level stakeholders.ResponsibilitiesLead and oversee the account management team to ensure KPI alignment and deliveryMonitor performance across accounts and proactively address risks or gapsManage and optimize processes tied to client retention and satisfactionEnsure consistent communication standards across all client interactionsOversee accounts with monthly recurring revenue ranging from $3,000 to $6,000Manage total MRR portfolios between $20,000 and $100,000 per individualCollaborate closely with leadership to align client strategy with business goalsSupport team development, coaching, and performance improvement RequirementsMinimum of 3 years of experience within digital marketing agenciesProven experience managing client accounts and account management teamsHistory of long-term tenure, ideally multiple years within the same agencyStrong understanding of recurring revenue models and performance metricsComfort working directly with CEOs and senior executivesQualificationsStrong leadership and people management skillsHigh-level verbal and written communication skillsProfessional presence with clear and confident spoken EnglishComfortable in consultative and revenue-focused conversationsAbility to manage multiple priorities in a fast-paced environment BenefitsFull-time position100% remote roleOpportunity to lead and scale a core client-facing functionExposure to high-level decision-makers and strategic initiativesLong-term growth potential within a performance-driven organization Originally posted on Himalayas