Operations and Sales Coordinator

Hi\-Five Sports Franchising LLC Operations and Sales Coordinator Location: Remote (some travel required) \| Reports to: President \| Type: Full\-time, salaried About Hi\-Five Sports Hi\-Five Sports is the originator of Youth Sports Entertainment. What began as a family youth sports program in 1990 is now a franchise network of 16 locations across multiple states, offering three concepts: Hi\-Five Sports Zone (indoor sports entertainment facilities), Hi\-Five Sports Club (community\-based leagues, camps and classes. Hi\-Five Sports Franchising LLC is the franchisor — a small, hands\-on team led by our President. We are growing, and our franchise owners deserve more support than two people can give them. This role is the first dedicated support\-and\-sales hire at the franchisor — a chance to build the position from the ground up and become the person every owner in the system knows they can call. The Role The Operations and Sales Coordinator is the connective tissue between Hi\-Five Corporate and our franchise owners. You will start by learning the business inside and out — our manuals, our systems, our owners — and grow into the person who keeps owners on track, solves their day\-to\-day problems, keeps our playbooks current, and helps our President bring new owners into the system. This is a ramp\-up role by design. Early on, expect to listen, learn and document. Within a few months you should be the first call for owners and the first touch for franchise prospects. Key Responsibilities 1\. Franchisee Support and Troubleshooting * Conduct scheduled weekly check\-in calls with every franchise owner; keep a running log of issues, action items and follow\-ups for each location. * Serve as first\-line support for owner questions — operations, programming, staffing, marketing execution, registration and technology — and resolve what you can, escalating to the President when needed. * Track recurring issues across the system and turn them into fixes: manual updates, new training resources or process changes. * Build and maintain an owner FAQ / knowledge base so answers are documented once and reused. * Be a champion for our owners internally and a champion for brand standards in the field. 2\. Master of the Hi\-Five Manuals and Training * Become the system's authority on the Hi\-Five Operations Manual, program curricula, camp and league playbooks, and the coach training video series. * Own the manuals: keep them current, version\-controlled and organized; coordinate updates with the President and outside partners. * Deliver or coordinate training for new owners and their managers, both virtually and on site. 3\. Software Systems and Technology Support * Become an expert user of every platform our owners rely on — the online registration system, the location website editor, our CRM, email/marketing tools and Google Workspace. * Help new owners set up their registration portal, load programs, camps and pricing, and configure their locatio