Virtual Medical Assistant

**Job description:** Join our growing healthcare team as a Virtual Medical Assistant (VMA) and play a key role in supporting exceptional patient care. Working remotely alongside US\-based providers, you will manage patient communications, clinical administrative workflows, and real\-time documentation allowing clinicians to stay focused on what matters most: patient outcomes. This paid 1099 contractor role offers a meaningful opportunity to contribute to the healthcare field from home while building deep expertise in virtual medical support. **Key Responsibilities** * **Patient Communication** : Serve as the first point of contact for patients; respond to inquiries, relay provider instructions, deliver test results, and ensure clear, compassionate communication throughout the care journey * **Call Handling:** Manage inbound and outbound calls on behalf of providers; triage patient concerns, schedule or reschedule appointments, and escalate urgent matters appropriately * **EHR/EMR Documentation:** Accurately update and maintain patient records in real time, including demographics, visit notes, lab and imaging results, treatment plans, and follow\-up instructions in compliance with HIPAA regulations * **Rx Refill Processing:** Review and process prescription refill requests, coordinate with providers for approvals, and communicate status updates to patients and pharmacies in a timely manner * **Care Coordination**: Facilitate seamless communication and referrals between providers, pharmacies, laboratories, hospitals, and specialty clinics to support continuity of patient care * **Prior Authorization:** Initiate and follow up on prior authorization requests for office visits, diagnostic and surgical procedures, and medications; ensure timely approvals and accurate documentation of outcomes * **Administrative Support:** Provide additional administrative assistance as required by the client's practice, including inbox management, patient form processing, and any other operational support tasks **Qualifications** * Proven experience as a Virtual Medical Assistant or in a clinical administrative support role * Familiarity with EHR/EMR platforms; experience with Tebra, Epic, Athenahealth, or similar systems preferred * Strong knowledge of medical terminology, anatomy, and clinical workflows * Experience supporting urology, surgical specialty, or outpatient clinical environments * Working knowledge of orthopedic\-related ICD\-10 and CPT codes * Excellent written and verbal communication skills for patient and provider interaction * Highly organized with strong multitasking ability in a fast\-paced remote setting * Must be US\-based and authorized to work in the United States * Reliable high\-speed internet connection and a private, distraction\-free workspace ***Preferred*** * Background in orthopedic surgery or experience supporting high\-volume orthopedic * practices in a clinical/admin capacity * Familiarity with front\-office and virtual medica