Senior Manager, E-Commerce Analytics (Remote)

Are you insatiably curious? Do you want to be part of an amazing team empowering consumers to improve their health? Are you passionate about driving actionable insights and results for your business partners? Do you have the expertise to deliver high\-performing e\-commerce analytics, dashboards, and reports? If yes – and you have the track record to back it up – read on! The Senior Manager, E\-Commerce Analytics is a commercially\-minded analytics role, responsible for delivery of insights to grow the business. This person sees data as a means to improve business results, not just report them. They will partner closely with peers and leadership across Site Merchandising, Marketing, Digital Product and the broader questhealth.com team to advance data\-driven decision\-making and accelerate the growth of Quest’s consumer e\-commerce business. This person works autonomously, earns trust quickly across stakeholder groups, and is as comfortable discussing needs with and presenting to senior leaders as they are in a data model. Quest Diagnostics honors our service members and encourages veterans to apply. While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume. Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status. This position is responsible for partnering with stakeholders to develop a suite of tools/dashboards to allow self\-service insights, providing expert insight into Quest Diagnostic’s e\-commerce business, measuring and analyzing product, campaign, traffic/funnel, and channel performance, and providing a diverse set of stakeholders with regular reporting on business and marketing trends. This position will report to the Director of E\-Commerce Analytics and will work daily with Site Merchandising, Marketing, Digital Product, and other cross\-functional teams. Key responsibilities: * Drive e\-commerce performance reporting across website traffic, conversion, and revenue – providing regular and ad\-hoc analysis that directly informs commercial priorities * Act as the analytical partner to both the Site Merchandising/Commercial team and the Marketing team, understanding each team’s goals and proactively surfacing the insights that move them forward * Build and maintain dashboards and reports that are genuinely used – not just built and forgotten – ensuring stakeholders have what they need to make fast, confident decisions with minimal additional analysis required in most use cases * Analyse customer acquisition, retention, and buying behaviour to identify revenue growth opportunities across the full funnel * Partner with Marketing to monitor and evaluate marketing channel performance (paid search, social, SEO, email, affiliate, etc) with a comm